Implementation Specialist

Healthcare Fraud Shield•Chesterfield, MO

About The Position

As an Implementation Specialist, you will help plan and implement new client installations. The role includes managing project timelines, analyzing client data, ensuring documentation meets organizational standards, communicating with clients, and monitoring and reporting project deliverable deadlines. You will coordinate with internal teams to resolve data obstacles and address implementation milestones and client needs, while providing a high level of customer service and complying with company privacy and security standards. Other duties may include data entry and research tasks.

Requirements

Bachelor’s degree required.
1–2 years of project management or related experience; preferably supporting efforts to configure and customize a system or product.
Advanced knowledge of Microsoft Office Suite, including Word, Excel, Project, and Outlook.
Working knowledge of web applications.
Proficiency with computers and computer applications.
Ability to prioritize and organize large volumes of projects.
Problem-solving and decision-making ability.
Excellent verbal and written communication skills.
Attention to detail.
Ability to work in a team environment.
Strong organizational and time-management skills.
Self-motivated.

Nice To Haves

Bachelor’s degree focus in Health Insurance or Administration preferred.
3+ years’ experience working with health insurance claims data or in a related industry preferred.
Experience in healthcare IT, clinical informatics, or Healthcare Fraud, Waste and Abuse (FWA) strongly desired.
Knowledge of healthcare, insurance, medical terminology, CPT, HCPCS, DRG, Revenue, ICD-9, and ICD-10 preferred.

Responsibilities

Manage assigned implementation tasks to a high standard.
Apply project management and organizational skills to implementation processes.
Use analytical and problem-solving skills to identify obstacles in client onboarding.
Analyze client data files throughout implementation, assist with documentation for client data feeds—including mapping and special data manipulation—and support testing for new client implementations.
Work with internal teams to identify resources to address client data obstacles, implementation milestones, and special client needs.
Communicate professionally and promptly with clients about data needs and concerns, provide status updates, and guide the installation process as needed.
Provide regular status updates to internal staff and client resources.
Manage project schedules and timelines using project management software and company templates.
Deliver a high level of customer service.
Comply with company privacy and security standards; do not use or disclose protected health information except as permitted or required by law.
Perform other duties as needed, including data entry or research tasks.