Implementation Specialist

CSI • Remote - Kentucky, KY

1d

About The Position

The Implementation Specialist serves as the primary bank-facing owner for assigned functional implementation workstreams, providing continuity across CIF, FMS, TFR, third-party integrations, and NuPoint Security. The role coordinates specialists, bank decisions, dependencies, readiness, and communication throughout implementation.

The specialist confirms scope, guides the bank through the conversion approach and responsibilities, drives readiness for training, testing, conversion, and operational transition, and coordinates completion and handoff activities through post-conversion stabilization. The position requires banking operations knowledge or experience and at least two years of relevant work experience. It operates under general direction, with considerable latitude in determining objectives and approach; completed work is reviewed from a long-term perspective for desired results.

CSI is a software provider serving community and regional financial institutions with banking, lending, digital banking, payments, financial crime prevention, and cybersecurity technologies. The position offers a competitive salary, eligibility for incentive awards based on individual and business performance, and a comprehensive range of benefits. Visa sponsorship is not available; applicants must be authorized to work in the United States without sponsorship now or in the future.

Requirements

• Experience or equivalent to a four-year college degree.
• Banking operations knowledge and/or experience required.
• At least two years of relevant work experience.
• Mathematical skills.
• Demonstrated verbal and written communication skills.
• Reasoning skills.
• Computer skills, including the MS Office suite of products.
• Leadership skills.
• Managerial skills.
• Administrative skills.
• Analytical skills.
• Networking skills.
• Organization and time management skills.
• Regular contact inside and outside the company to carry out company policy and programs; requires persuasion and negotiation abilities.
• Achieve planned results through decisions and actions based on professional methods, business principles, and practical experience.

Nice To Haves

• Team and/or project management experience.

Responsibilities

• Serve as the primary bank-facing point of contact for assigned functional workstreams and connect the bank with appropriate specialists.
• Confirm project scope, introduce the specialist team, and explain the conversion approach, timeline, bank responsibilities, and key dependencies.
• Use the Conversion Questionnaire and other project artifacts to identify requirements, decisions, dependencies, and bank-specific considerations for specialist follow-up.
• Maintain the functional delivery plan, including milestones, decisions, dependencies, risks, owners, and unresolved issues.
• Lead or coordinate recurring status discussions and translate specialist updates into clear decisions, responsibilities, and next steps for the bank.
• Drive bank readiness for training, testing, conversion, and operational transition to NuPoint in coordination with specialists and other implementation resources.
• Coordinate go-live coverage, transition support, exception handling, and escalation through the Project Manager and appropriate internal teams.
• Confirm completion of assigned functional responsibilities, track remaining post-conversion items, and support the handoff to Customer Experience.
• Coordinate work so the bank has an accountable, bank-facing owner and understands specialist roles, responsibilities, milestones, and dependencies.
• Make decisions, risks, issues, ownership, and readiness visible and address them early enough to protect the conversion timeline.
• Coordinate training, testing, conversion, go-live support, and operational transition activities through stabilization.
• Ensure assigned functional workstreams are completed accurately, unresolved post-conversion items are tracked, and the customer is successfully handed off to Customer Experience.

Benefits

• Competitive salary.
• Eligibility for incentive awards based on individual and business performance.
• Comprehensive range of benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level