Implementation Specialist

Entrust•Shakopee, CO

1d•$30 - $44

About The Position

The Implementation Specialist delivers instant financial issuance solutions in customer or hosted environments. The role manages installations and supports customer success and satisfaction throughout project delivery, including setup, installation, and administration of purchased or outsourced technology and business process solutions. Work may be performed remotely or at customer sites. The specialist collaborates with project management, serves as a technical expert, works directly with clients, and provides customer and partner training. The role also contributes to process and documentation improvements.

Requirements

Associate degree in information technology or equivalent.
Mastery of written and verbal communication.
At least 2 years of experience in customer software delivery.
Experience with system integrations.
Proven experience with software debugging or development.
Ability to work non-standard hours as needed, including evenings and weekends, based on customer needs.
Must be available between 7:00 a.m. and 7:00 p.m. Central Time; the main hours are 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.
Some weekend and after-hours work is required once proficiency is attained.
Must be legally able to work in the United States and have unrestricted U.S. work authorization.

Nice To Haves

Proficient problem-solving and troubleshooting skills.
Experience with general networking technologies and concepts.
Experience configuring and maintaining Windows Server tools and utilities.
Professional technical certification such as A+, MCSA, MCSE, or similar.
Networking or software certificates such as Network+ and CCNA.
Knowledge or experience with SQL, IIS, TCP/IP, VMware, Cisco, SAN, and LAN/WAN.
Experience supporting remote and mobile users and computing or communications.
Experience with systems backup and recovery technologies.

Responsibilities

Deploy and configure solutions to meet customer needs.
Set up, install, and administer instant financial solutions remotely or at customer sites.
Collaborate with the project management team to deliver solutions to customers on time.
Act as a technical expert, including participating in requirements gathering and validation.
Understand customer needs; work directly with clients to manage initial access, map and transfer data, and create process documentation.
Test and troubleshoot installed systems, and identify and document technical issues for escalation.
Deliver solution training for customers, partners, and IT personnel.
Interact with system administrators to apply software patches and upgrade existing customer systems.
Maintain availability to respond to inquiries accurately and promptly.
Communicate effectively and provide timely, accurate information to external and internal customers and partners.
Provide client-experience feedback to solution component owners and contribute to process improvements.
Create and maintain documentation to assist with future problem resolution.
Participate in and propose process, documentation, and solution improvements.

Benefits

Discretionary annual incentive plan eligibility.
Comprehensive medical, vision, and dental programs for eligible colleagues and dependents.
401(k) matching contribution.
Life and disability insurance.
Mental health coaching.
Virtual fitness programs.
Paid personal time off.
12 paid holidays.
Parental leave.
Education reimbursement.
Career growth and learning-forward initiatives.
Flexible work options, including remote, hybrid, or on-site.