Senior Customer Implementation Specialist

Workstream • Lehi, UT

6d • $90,000 - $105,000 • Hybrid

About The Position

Workstream is seeking a senior-level individual contributor to join its Customer Success and Support team. The role leads complex customer implementations and serves as a strategic advisor to customers throughout onboarding, helping improve operational excellence and customer success. The specialist owns the implementation lifecycle for complex customers, works cross-functionally, advises leadership, and mentors peers.

The position is based in Lehi, Utah, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays. It reports to the Senior Manager of Implementation. The listed base salary range is $90,000 to $105,000, plus eligibility for a performance-based bonus and equity package.

Requirements

• At least 5 years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software.
• At least 5 years in a customer-facing consulting, implementation, or technical onboarding role.
• Proven ability to manage multiple high-touch onboarding projects simultaneously.
• Strong cross-functional collaboration and communication skills, especially with Product and Engineering.
• Experience advising clients on process design, adoption strategy, and change management.
• Strong project management skills, including the ability to build Gantt charts.
• Comfort with tools such as Salesforce and implementation or project management software.
• Ability to train and mentor junior implementation specialists.

Nice To Haves

• Payroll, compliance, or HRIS domain knowledge.
• One to three years of startup experience; prior customer success experience is an additional plus.

Responsibilities

• Lead high-complexity implementations for large, multi-site customers with minimal oversight.
• Advise clients on change management, system adoption, and business process transformation.
• Serve as a product specialist for Workstream’s HR and Payroll tools, educate clients, identify gaps, and recommend tailored configurations.
• Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
• Collaborate with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
• Build and improve scalable implementation processes, documentation, and templates.
• Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
• Mentor team members, lead knowledge shares, and serve as an implementation subject matter expert.
• Model operational excellence, curiosity, and customer empathy.

Benefits

• Competitive salary and equity.
• Medical, dental, and vision coverage; Workstream pays 95% of employee premiums and 85% of dependent premiums.
• In-office amenities and stocked kitchen.
• 401(k) plan.
• Pre-tax commuter benefits.
• Flexible PTO.
• Eligibility for a performance-based bonus and equity package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed