Senior Implementation Specialist

Simplistic, LLC

6h•$35 - $40•Remote

About The Position

The Senior Implementation Specialist supports Simplistic’s Retention Strategy team on a part-time basis, working from 5:00 p.m. to 9:00 p.m. Eastern Time. The role executes and oversees technical implementation of retention marketing programs across client accounts and serves as an internal Klaviyo expert, helping account teams with advanced builds, migrations, integrations, quality assurance, and platform best practices. Working closely with Retention Strategists, the specialist turns strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences. The role also helps establish scalable implementation standards across the department. Remote applicants must be able to live and work full-time in one of the listed eligible U.S. states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MS, MO, NC, NJ, NY, OK, TX, UT, VA, or WA. Simplistic is an eCommerce design, development, and optimization agency serving direct-to-consumer brands on Shopify and Shopify Plus. The company describes itself as a founding Shopify Plus partner focused on tailored digital experiences, strong client service, and strategic client relationships. The stated hourly compensation range for this role is $35–$40.

Requirements

Able to work from 5:00 p.m. to 9:00 p.m. Eastern Time.
3–6+ years of email, SMS, or lifecycle marketing experience.
At least 2 years of hands-on experience with Klaviyo Email and SMS.
Experience building advanced flows, segments, forms, and automations.
Experience with platform migrations and eCommerce integrations.
Familiarity with custom events and data architecture.
Strong troubleshooting, documentation, and quality assurance skills.
Highly organized with exceptional attention to detail.
For remote work, able to live and work full-time in one of the listed eligible U.S. states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MS, MO, NC, NJ, NY, OK, TX, UT, VA, or WA.

Nice To Haves

Klaviyo certifications.
K:Service experience.
Shopify or Shopify Plus experience.
Agency experience managing multiple client accounts simultaneously.
Experience with Recharge, Yotpo, Attentive, LoyaltyLion, ReferralCandy, or similar platforms.

Responsibilities

Build and maintain email and SMS campaigns, automated flows, and customer journeys in Klaviyo.
Create and manage advanced segmentation, profile properties, and audience-targeting strategies.
Build, optimize, and troubleshoot signup forms, popups, and onsite conversion experiences.
Configure and maintain flow triggers, custom events, and lifecycle automation programs.
Support account audits, onboarding projects, and technical account setup.
Serve as the internal subject matter expert on Klaviyo functionality and best practices.
Lead migrations from platforms such as Attentive, Mailchimp, Omnisend, HubSpot, and other email service providers.
Configure, test, and troubleshoot integrations with Shopify, Recharge, Yotpo, loyalty platforms, and other retention technology partners.
Support advanced implementations involving custom properties, event tracking, and data mapping.
Follow standard operating procedures, implementation standards, and quality assurance processes.
Perform technical quality assurance across campaigns, flows, segments, forms, and integrations.
Troubleshoot complex platform, data, and integration issues.
Support internal training and act as a technical resource for the retention team.
Work closely with Retention Strategists to translate strategy into technical execution and help establish scalable implementation standards.