Implementation Specialist - Bilingual (Punjabi/Hindi)
About The Position
The Implementation Specialist guides members through fuel application and line of credit setup, ensuring applications are completed accurately, coordinating with Sales, and supporting successful card funding and activation. This process-driven role owns the application process from the initial call through activation, with a focus on execution, follow-up, documentation, and cross-team communication. The specialist handles inbound calls, completes applications over the phone, verifies Application IDs, and creates and updates Salesforce opportunities. They obtain company documents needed for approval, notify Sales when applications are completed or approved, schedule follow-up appointments—typically 3–5 days later—and confirm that cards are funded and activated. The role requires consistent adherence to implementation workflows and timely communication to prevent delays. Performance is measured by call-handling efficiency, application accuracy and completeness, timely Salesforce updates, follow-up execution, funding and activation outcomes, and communication with Sales. Compensation is performance-based and tied to completed applications and funded or activated accounts, with incentives aligned to implementation outcomes. Love's is a family-owned and operated business headquartered in Oklahoma City. The company describes giving back to communities and maintaining an inclusive workplace as hallmarks of its award-winning culture. Love's is an Equal Opportunity Employer and encourages veterans to apply.
Requirements
- Fluency in Punjabi and Hindi.
- Strong communication and phone skills.
- Ability to manage multiple processes and follow structured workflows.
- Attention to detail and accuracy in applications and data entry.
- Experience with CRM systems; Salesforce is preferred.
- Time management and follow-up discipline.
- Ability to work in a fast-paced, metrics-driven environment.
Nice To Haves
- Experience in financial services, lending, or fuel card programs.
- Previous implementation or onboarding experience.
- Familiarity with credit application processes.
Responsibilities
- Handle inbound calls from the queue and assist members in real time.
- Complete fuel and line of credit applications with members over the phone.
- Collect and verify Application IDs for submitted applications.
- Create and manage Salesforce opportunities for Fuel Implementation and FC Credit.
- Communicate completed applications and Application IDs to Sales.
- Obtain documents from companies needed for approval.
- Notify Sales when applications are approved.
- Schedule follow-up implementation appointments, typically 3–5 days out.
- Conduct follow-up calls to ensure cards are funded and activated.
- Confirm activation status and communicate readiness to Sales.
- Maintain accurate tracking and documentation of activities in Salesforce.
- Own the application process from the initial call through activation.
- Ensure a smooth handoff between Implementation and Sales.
- Drive timely follow-ups to prevent funding and activation delays.
- Maintain consistency and adherence to implementation workflows.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
