EHR Education Implementation Specialist

UIOWA•Iowa City, IA

4d•Hybrid

About The Position

Provide EHR training to new end users, help current users optimize their use of the system, and ensure users stay current on evolving functionality. The role provides educational support and identifies technical solutions as needed. Key areas include classroom, virtual, and online training; educational resource development; and systems testing. The specialist learns a variety of course curricula and develops and maintains resources such as tip sheets, curricula, exercise workbooks, videos, eLearnings, and assessments. The position coordinates with departments on class schedules, registration, special-request classes, and other training logistics. The specialist assists with testing application software optimizations and upgrades in test and training environments and supports end users requesting Epic training. Working with lead instructors, the specialist helps define department processes, evaluate system functionality, identify modifications and output needs, and verify preliminary design and output to improve efficiency and patient safety. The role also delivers individual and group training, may present upgrades, and may create video training using eLearning technologies. It supports clerical and clinical staff using EHR software and may serve as a credentialed or principal Epic certified trainer for multiple applications. The specialist may contribute to project education and support, mentor staff and leaders in an area of expertise, build relationships between IT partners and operational customers, manage multiple responsibilities and projects, and act as a liaison between end users and IT staff. This is a regular Professional & Scientific position at 100% time, with a Monday–Friday, 8 a.m.–5 p.m. schedule. The position is hybrid, based at the Hospital Support Services Building (HSSB); remote work must be performed at an offsite location within Iowa. Work arrangements are reviewed annually and must comply with applicable remote-work and travel policies. The salary is $47,380 to commensurate (Pay Grade 4A). The University of Iowa offers 24 days of paid vacation per year to start and paid sick leave, with further benefits information available through the University.

Requirements

Bachelor’s degree in education or a related field, or an equivalent combination of education and experience.
1–3 years of experience in application and/or technology support.
Experience developing curriculum and educational resources.
Experience providing focused training in large and small group settings.
Experience communicating technical information to non-technical customers.
Effective oral and written communication skills.
Experience working independently with a strong focus on customer service.
Driver’s license and ability to meet UI Fleet Safety Standards.

Nice To Haves

Education credentials and adult classroom teaching experience.
Working knowledge of Windows and Microsoft Office 365.
Experience with audio/visual editing software such as Camtasia or Articulate.
Clinical, patient access, or revenue experience, or previous experience in a healthcare setting.
Understanding of clinical, patient access, or revenue workflows and processes that support patient care in a healthcare environment.
Knowledge of the Epic EHR.

Responsibilities

Provide EHR training to new end users and help current users optimize their use of the EHR.
Keep end users current on evolving system functionality and provide educational support and technical solutions as needed.
Learn course curricula and deliver classroom, virtual, online, individual, group, and presentation-based training.
Develop and maintain tip sheets, curricula, exercise workbooks, videos, eLearnings, and assessments.
Coordinate with departments on class schedules, registration, special-request classes, and other training logistics.
Assist with testing application software optimizations and upgrades in test and training environments.
Support end users who request Epic training assistance.
Partner with lead instructors to define department processes, evaluate functionality, identify modifications and output needs, and verify preliminary designs and outputs.
Present system upgrades that affect workflows or application functionality, and create video training using eLearning technologies when needed.
Assist clerical and clinical staff with EHR software use.
May serve as a credentialed or principal Epic certified trainer for multiple applications.
May assist with project education and support, mentor staff and leadership in an area of expertise, and act as a liaison between end users and IT staff.
Build and foster relationships between IT partners and operational customers.
May manage multiple responsibilities and projects simultaneously.