EHR Optimization Specialist

Cornell Scott - Hill Health Center•New Haven, CT

13d

About The Position

Cornell Scott–Hill Health Center is seeking a detail-oriented, analytical Business Intelligence EHR Optimization Specialist to analyze clinical workflows, troubleshoot Epic-related issues, and provide technical support to improve EHR processes and system performance. The specialist identifies workflow deficiencies, documents findings, and presents recommendations to improve operational efficiency, user experience, and clinical workflows while collaborating with cross-functional teams in a fast-paced healthcare environment. The role also provides high-level support, assists with security access processes, and serves as a backup Epic trainer as needed. The specialist attends required CSHHC Epic training and completes credentialing in Ambulatory, Cadence, and ClinDoc. After analyzing workflows across CSHHC sites, the specialist provides live and remote support, rounds through departments to assess training needs, documents concerns and resolutions, and develops workflow documentation. The role provides support during Epic upgrades and go-lives, reviews operational procedures, participates in Epic-related meetings, and communicates workflow information. The position also responds to Epic user concerns through Epic Central, troubleshoots and documents issues, coordinates with analysts and end users, and reviews security access forms. As a relief trainer, the specialist delivers on-site and ad hoc Epic training for clinical providers and other staff.

Requirements

Bachelor’s degree in business administration, healthcare administration, informatics, or a related field.
Minimum of three years of relevant professional experience.
Experience training clinical providers on Epic applications and related clinical workflows.
Proficiency with Epic software and healthcare information systems.
Strong knowledge of healthcare terminology, clinical workflows, and training methodologies.
Advanced computer skills, including Microsoft Word, Excel, PowerPoint, and Lucidchart or Visio.
Familiarity with ticket management systems.
Excellent verbal and written communication, organizational, time management, and project management skills.
Ability to work independently and collaboratively, adapt to changing priorities, and provide exceptional customer service.
Ability to concentrate for extended periods, manage interruptions and stress, meet deadlines, and perform work involving extended periods of sitting, with reasonable accommodations as needed.

Responsibilities

Attend required CSHHC Epic training and maintain knowledge of CSHHC workflows, Epic functionality, training materials, and upgrades.
Complete credentialing in Ambulatory, Cadence, and ClinDoc.
Analyze workflows across CSHHC sites and provide live and remote support to identify deficiencies and training opportunities.
Round through CSHHC departments to assess training needs, identify skill gaps, and recommend improvements to user proficiency and workflow consistency.
Create, view, and modify Excel worksheets to document and track site-visit concerns, recommendations, and resolutions.
Design software-based workflow documentation that records workflow analysis observations and revisions.
Provide ongoing high-level guidance to new and existing employees on processes and workflows.
Provide go-live elbow support during Epic upgrades when requested.
Review operational policies and procedures as needed; participate in Epic-related meetings and communicate workflow information.
Respond promptly to Epic user concerns and evaluate, troubleshoot, and resolve issues via telephone and manage engine requests.
Coordinate with Epic Central analysts to troubleshoot or escalate issues and coordinate service requests.
Document issues and resolutions in the ticketing management system and follow up with end users to confirm resolution.
Provide on-site Epic elbow support and troubleshooting.
Review and process security access forms for new hires, rehires, and role changes.
Serve as a relief trainer by delivering on-site and ad hoc Epic training for clinical providers and other clinical and non-clinical staff.

Benefits

Above-market and competitive salaries.
Medical, dental, vision, life insurance, and short- and long-term disability coverage.
Employee referral bonus program.
One week of CME time each year.
License reimbursement.
HRSA and Public Service Loan Forgiveness eligibility.
Generous paid time off.
COBRA reimbursement.
401(k) with matching up to 5 percent.
Sign-on bonus for bilingual candidates.
Liability insurance.
Continued education credits to support learning and maintenance of a professional license.
Approved HRSA loan repayment agency, including the newly expanded federal substance repayment program.