EHR Billing Configuration Specialist

Volunteers of America North Louisiana•Bossier City, LA

About The Position

Responsible for establishing, maintaining, testing, and monitoring accurate billing configurations within Credible EHR to support accurate and timely Louisiana Medicaid behavioral health claim generation and revenue cycle integrity. The role translates payer requirements into documented workflows and system configurations, tests and implements billing changes, audits billing rules and related records, and monitors claims and payment issues. It also supports colleagues through cross-training and workflow guidance and assists with claim corrections, appeals, reconciliations, and audits. The employee must comply with agency policies and regulatory requirements, complete required background screenings, and perform other duties as assigned. The position is primarily sedentary and requires computer use, communication, operation of standard office equipment, movement around the building, occasional movement of light equipment, regular attendance, and travel among Volunteers of America locations within North Louisiana as required. Duties may change, and the employee may receive instructions and assignments from their supervisor or any Volunteers of America supervisor.

Requirements

High school diploma or equivalent.
Minimum two years of billing or revenue cycle experience.
Knowledge of medical claims, denials, authorizations, and accounts receivable.
Experience with billing configuration.
Knowledge of ICD-10-CM, CPT, HCPCS, modifiers, and fee schedules.
Proficiency with EHR systems and Microsoft Office.
Ability to communicate clearly and effectively verbally and in writing with people of all levels and backgrounds.
Intermediate computer skills, including working knowledge of Microsoft Word, Excel, and Outlook.
Strong organizational skills, including the ability to prioritize multiple tasks and meet deadlines.
Excellent attention to detail.
Ability to maintain strict confidentiality and exercise discretion when handling sensitive situations.
Ability to use a computer, communicate understandably, operate standard office equipment, move throughout the building, occasionally move light equipment, maintain regular attendance, and travel among Volunteers of America locations within North Louisiana as required.

Nice To Haves

Experience with Credible billing configuration is preferred.

Responsibilities

Ensure billing configuration accuracy within Credible.
Translate payer requirements into documented billing workflows and system configurations.
Build, test, validate, and implement billing changes with audit documentation.
Audit billing rules, fee schedules, authorizations, and service definitions.
Monitor claims, denials, rejections, and underpayments to identify issues.
Collaborate with the BH Office Support Supervisor and stakeholders to improve revenue cycle performance.
Provide cross-training and workflow guidance.
Assist with claim correction, appeals, reconciliations, and audit support.
Maintain compliance with all regulatory requirements.
Perform related duties as assigned.
Comply with agency policies and successfully complete required background screenings.
Follow instructions and perform duties requested and assigned by the employee's supervisor or any Volunteers of America supervisor.