Configuration Specialist

VEHLO • Milwaukee, WI

1d

About The Position

The Configuration Specialist is a customer-facing position within Vehlo’s Dealerlogix product, which provides cloud-based software for dealership service departments. The role requires strong telephone skills, the ability to work through webcasts, attention to detail, and a helpful attitude when supporting customers. Automotive knowledge is not required. The position is based at the Milwaukee office, with commuting required Monday through Friday. The description also notes that the role may be performed remotely, in a hybrid setting, or in an office-based environment depending on business needs.

The duties described include implementing and improving deployment processes, overseeing client implementations from onboarding through go-live, coordinating with internal teams, and supporting clients throughout implementation. The role also involves managing multiple projects, maintaining project plans, addressing risks, and contributing to improvements in the scalability and quality of implementation services. Responsibilities and priorities may change over time.

Requirements

• 0–2 years of experience in a customer-facing role.
• Ability to flourish in a multitasking environment.
• Ability to work independently and collaboratively while taking ownership of assigned tasks.
• Excellent phone and interpersonal skills, with the ability to communicate efficiently with individuals at all levels.
• Ability to absorb knowledge quickly, work under pressure, and thrive in a constantly changing environment.
• Proficiency in Microsoft Office, with an emphasis on Excel.
• Well-organized, detail-oriented, and proactive in following tasks through to completion.
• Comfortable taking on new challenges and flexible with shifting duties and responsibilities.
• Ability to commute to the Milwaukee office Monday through Friday.
• Ability to remain stationary, sitting or standing, for extended periods; operate a computer and standard office equipment; view and interpret computer-screen information; communicate via phone, video, and writing; and participate in virtual meetings, with or without reasonable accommodation.

Responsibilities

• Foster a collaborative, customer-focused team culture that supports continuous improvement and professional growth.
• Complete performance goals, provide regular feedback, and lead capacity-planning discussions.
• Execute implementation methodologies, processes, and best practices for efficient deployments.
• Oversee the implementation process from initial client onboarding through system go-live.
• Coordinate with Product, Engineering, Sales, Dev Ops, and Customer Support to support integration and client satisfaction.
• Serve as the primary point of contact for key clients during implementation and ensure their needs and expectations are met.
• Conduct regular check-ins to monitor progress, address challenges, and provide ongoing support.
• Manage multiple implementation projects simultaneously and ensure timely delivery.
• Develop and maintain project plans that include timelines, milestones, and resource allocation.
• Identify and mitigate risks to project success and proactively address issues.
• Improve implementation and onboarding processes using client feedback and industry best practices.
• Drive initiatives to improve the scalability, efficiency, and quality of implementation services.
• Stay informed about industry trends, emerging technologies, and competitive offerings.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Comprehensive benefits package and opportunities for growth, impact, recognition, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed