Configuration Management Specialist

Leidos • Huntsville, AL

14h

About The Position

The NASA AEGIS Program at Leidos is hiring a Configuration Management Specialist to ensure IT Service Management processes are consistently applied across the enterprise and support adherence to IT Asset and Configuration Management practices. The role focuses on improving the accuracy and completeness of configuration data. The AEGIS Program delivers integrated communications services, including secure voice, video, and data solutions, to NASA customers worldwide.

The specialist uses established processes and ITIL best practices to support the design, deployment, and sustainment of high-quality, highly available solutions aligned with business and IT objectives. The role maintains and audits configuration records, supports change control, reviews design and release documentation, and works with technical teams to validate system configuration information. The position also requires communicating processes and training end users and management personnel on related Service Management tools and practices.

U.S. citizenship is required, as is the ability to obtain and maintain Public Trust clearance.

Requirements

• Bachelor’s degree and a minimum of 8 years of relevant experience.
• Experience with change and configuration management processes and practices.
• Experience with hardware and/or software asset management.
• Proactive, analytical approach, strong problem-solving skills, and attention to detail.
• Strong written and verbal communication skills.
• Ability to train and instruct end users and management personnel on Service Management tools and processes related to Change and Configuration Management.
• Ability to work independently, manage day-to-day activities, and achieve operational objectives within established processes.
• Ability to adapt to changing environments and priorities, manage schedules, and complete tasks within established timelines.
• U.S. citizenship.
• Ability to obtain and maintain Public Trust clearance.

Nice To Haves

• Comprehensive subject matter expertise in change, configuration, release, and asset management principles, methodologies, and best practices.
• Extensive knowledge of and experience with change and configuration management applications, including BMC Remedy and ServiceNow.
• ITIL Foundation certification.
• Experience with Configuration Management System migrations.
• Familiarity with data analysis methodologies, tools, and techniques for analyzing large datasets.

Responsibilities

• Apply established processes and ITIL best practices to support the design, deployment, and sustainment of high-quality, highly available IT solutions aligned with business and IT strategic objectives.
• Ensure IT processes are clearly defined, consistently applied, and supported by appropriate reporting.
• Audit Configuration Item (CI) records for completeness, accuracy, and compliance with configuration management practices.
• Manage change control processes, evaluate implemented changes, and verify updates are accurately captured in the Configuration Management System (CMS) and related systems.
• Review and audit design and release documentation for completeness, appropriate authorizations, and identification of impacted CIs.
• Create and update Service Management system tickets and CI records.
• Track, maintain, and report CI lifecycle status, including version information, location, and relationships with other configuration items.
• Apply ITIL principles, methodologies, and best practices to configuration and change management.
• Collaborate with technical teams to collect, validate, and maintain system configuration information.

What This Job Offers

• Job Type: Full-time