Configuration Specialist

VEHLO•Milwaukee, WI

About The Position

The Configuration Specialist is a customer-facing position within Dealerlogix, Vehlo’s provider of cloud-based software solutions for dealership service departments. The role requires strong telephone skills, attention to detail, and the ability to work through webcasts while maintaining a helpful attitude with customers. Automotive knowledge is not required. The position focuses on implementing and configuring Dealerlogix solutions, guiding customers through onboarding and system go-live, and coordinating with internal teams to support successful deployments. The role requires commuting to Vehlo’s Milwaukee office Monday through Friday. The job may be performed in a remote, hybrid, or office-based environment depending on business needs.

Requirements

0–2 years of experience in a customer-facing role.
Ability to flourish in a multitasking environment.
Ability to work independently and collaboratively while taking ownership of assigned tasks.
Excellent phone and interpersonal skills, with the ability to communicate efficiently with individuals at all levels.
Ability to absorb knowledge quickly, work well under pressure, and thrive in a constantly changing environment.
Proficiency in Microsoft Office, especially Excel.
Well-organized, detail-oriented, and proactive in following tasks through to completion.
Comfort with taking on new challenges and flexibility as duties and responsibilities shift.
Ability to commute to the Milwaukee office Monday through Friday.

Responsibilities

Foster a collaborative, customer-focused team culture and support continuous improvement and professional growth.
Complete performance goals, provide regular feedback, and lead capacity-planning discussions.
Execute implementation methodologies, processes, and best practices for efficient deployments.
Oversee implementations from client onboarding through system go-live.
Coordinate with Product, Engineering, Sales, Dev Ops, and Customer Support to support integration and client satisfaction.
Serve as the primary point of contact for key clients during implementation, ensuring their needs are met and expectations exceeded.
Conduct regular check-ins to monitor progress, address challenges, and provide ongoing support.
Manage multiple implementation projects simultaneously and ensure timely delivery.
Develop and maintain project plans, including timelines, milestones, and resource allocation.
Identify and mitigate risks to project success and proactively address issues.
Improve implementation and onboarding processes using client feedback and industry best practices.
Drive initiatives to enhance the scalability, efficiency, and quality of implementation services.
Monitor industry trends, emerging technologies, and competitive offerings to inform strategy.