Senior Configuration Specialist

FlightSafety International•Columbus, OH

10d

About The Position

FlightSafety International describes itself as a professional aviation training company and supplier of flight simulators, visual systems, and displays to commercial, government, and military organizations. It provides training for aviation professionals from 167 countries and operates a global network of Learning Centers and training locations. The position description identifies the role as Senior System Administrator – Jira & Confluence. This hands-on technical contributor administers, configures, optimizes, and supports the strategic evolution of the organization's Atlassian Jira and Confluence platforms. The role is responsible for platform reliability, security, and scalability, and works with business stakeholders to translate process requirements into effective configurations. It manages integrations, plugins, workflows, permissions, and automation, and serves as an enterprise subject matter expert for Atlassian best practices. The job may involve production troubleshooting outside regular hours and infrequent travel. The physical work environment is usually low to moderate in noise. The role may require access to export-controlled technology or services and may require eligibility to obtain and maintain a U.S. Government security clearance. Any employment offer is contingent on required compliance reviews.

Requirements

Bachelor's degree from an accredited institution or equivalent industry experience.
5–10 years of experience as a System Administrator with hands-on Jira and Confluence administration.
At least 5 years of Unix/Linux system administration experience with RHEL, CentOS, Ubuntu, or similar.
At least 3 years of experience administering Atlassian tools in an enterprise environment with 500 or more users.
Demonstrated experience with Jira workflow design, custom field configuration, and permission scheme management.
Experience with Atlassian platform migrations, such as Server to Data Center or Cloud.
Experience with scripting and automation using Groovy (ScriptRunner), Python, Bash, or similar languages.
Experience with relational databases such as PostgreSQL, MySQL, or Oracle for Atlassian backend management.
Advanced knowledge of Jira and Confluence administration, including project configuration, workflow engines, custom fields, screen schemes, issue security levels, and space permissions.
Strong Unix/Linux administration skills, including shell scripting, cron job management, log analysis, file system management, and process monitoring.
Proficiency with Atlassian REST APIs and enterprise integration patterns.
Strong understanding of LDAP, Active Directory, SAML, and SSO integration for authentication and provisioning.
Knowledge of relational database administration as it relates to Atlassian platform backends.
Strong analytical and problem-solving skills to diagnose complex multi-tier application issues.
Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.
Ability to comply with applicable export-control requirements; the description specifies qualifying as a U.S. Person or otherwise being eligible for export authorization within a timeframe consistent with business needs.
May be required to be eligible to obtain and maintain a U.S. Government security clearance for the duration of employment.

Nice To Haves

Atlassian certifications such as ACP-100, ACP-610, or ACP-620; strongly preferred.
Familiarity with Docker, Kubernetes, and infrastructure-as-code tools such as Ansible or Terraform.
Understanding of ITIL/ITSM processes and how they map to Jira Service Management configurations.
Experience with ScriptRunner for Jira/Confluence or similar Groovy-based automation tools.

Responsibilities

Administer, configure, and maintain Jira and Confluence instances, including project creation, workflow design, custom fields, permission and notification schemes, and space management.
Design and implement Jira workflows, screens, and automation rules for Agile, ITSM, and business processes across teams and departments.
Manage user provisioning, access controls, groups, and security policies in accordance with organizational standards and compliance requirements.
Plan and execute platform upgrades, migrations, and patching with minimal downtime, including testing in staging environments.
Install, configure, evaluate, and manage Atlassian Marketplace apps and plugins, considering compatibility, licensing, and performance.
Monitor platform performance and conduct capacity planning; optimize JVM tuning, database queries, indexing, and caching.
Develop and maintain Jira and Confluence integrations with enterprise systems using REST APIs and automation tools.
Provide Tier 2/3 support and troubleshoot platform issues, including log analysis on Unix/Linux systems, database diagnostics, and plugin conflicts.
Create and maintain technical documentation, runbooks, and knowledge base articles for platform administration and end-user guidance.
Collaborate with project managers, development teams, and business stakeholders to gather requirements and deliver scalable Atlassian solutions.
Mentor and coach junior administrators and support staff on Atlassian platform best practices.
Participate in production troubleshooting as needed, including outside regular hours.
Travel infrequently when needed.