EHR Software Configuration Manager - Professional Billing

BJC HealthCare • St. Louis, MO

1d

About The Position

The Manager, EHR Software Configuration is responsible for the configuration, support, and operations of Epic or ancillary clinical applications within their area of responsibility. The role works with key stakeholders to oversee team activities, keep work on schedule and within budget, identify and resolve risks, and ensure solutions meet end-user needs. The manager provides product management, support, and guidance throughout the Epic software development life cycle, including requirements gathering, analysis, and design, and manages a team. The position is distinguished by knowledge of and experience working with Epic-specific software applications.

This manager leads operational teams responsible for virtualized application and desktop system availability, performance, and enhancements; software configuration and deployment standards; testing and change management; user experience and workflow evaluation; and first-line incident investigation and resolution. The role also manages staffing, training, performance, professional development, and departmental budgets. The position requires being located in the greater St. Louis area.

Requirements

• Bachelor's degree and/or equivalent experience.
• 2–5 years of experience.
• Less than 2 years of supervisor experience.
• Must be located in the greater St. Louis area.

Nice To Haves

• Epic Professional Billing (PB) certification.
• Previous leadership experience at a large academic institution.
• Bachelor's degree.
• 5–10 years of experience.
• 2–5 years of supervisor experience.

Responsibilities

• Lead BJC Technology operational teams overseeing availability, performance, and enhancements for virtualized application and virtualized desktop systems.
• Ensure Reduced Signon/SSO configurations are designed and supported to streamline clinical and operational IT workflows.
• Develop project plans and teamwork assignments, monitor daily work, identify resource needs, perform quality reviews, and escalate functional, quality, and timeline issues.
• Develop organizational policies, standards, and guidelines for software configuration design, deployment, and refactoring.
• Promote quality and adherence to testing policies and standards; plan and lead application testing activities, manage testing and change-related risks and opportunities, assemble test plans and scenarios, and perform quality testing reviews.
• Champion high standards for user interaction with systems, products, and services, involving users in workflow and configuration evaluation.
• Collaborate with constituency groups, team members, and leadership to review user experience, gather feedback about software configuration, review configuration options, and act on end-user feedback.
• Lead teams responsible for first-line incident investigation, information gathering, incident allocation, diagnosis, and resolution in accordance with agreed-upon SLAs; investigate causes and escalate unresolved incidents.
• Manage individuals, including onboarding and hiring, training, workload management, performance evaluations, and professional development plans.
• Ensure team productivity and actions support departmental operational goals.
• Develop and adhere to departmental staffing, revenue, and/or expense budgets, responding to business changes that may affect budget goals.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager