EHR Software Configuration Manager - Hospital Billing

BJC HealthCare • St. Louis, MO

1d

About The Position

The Manager, EHR Software Configuration is responsible for the overall configuration, support, and operations of Epic or ancillary clinical applications within their area of responsibility. The manager works with stakeholders to oversee team activities, keep work on schedule and within budget, manage risks, and ensure that application designs meet end-user needs. The role provides product management, support, and guidance throughout the Epic software development life cycle, including requirements gathering, analysis, and design, and manages a team of individuals.

This position leads BJC Technology operational professionals responsible for application and virtualized desktop availability, performance, and enhancements. It also oversees incident investigation and resolution, software configuration standards, testing and change management, user experience feedback, staffing, and budget responsibilities. The posting notes that the ideal candidate will be certified in Hospital Billing (HB), have previous leadership experience at a large academic institution, and be located in the greater St. Louis area.

Requirements

• Bachelor's degree or equivalent experience.
• 2–5 years of experience required.
• Less than 2 years of supervisor experience required.
• Must be located in the greater St. Louis area.
• The role requires knowledge of and experience working with Epic-specific software applications.

Nice To Haves

• Hospital Billing (HB) certification.
• Previous leadership experience at a large academic institution.
• Bachelor's degree.
• 5–10 years of experience.
• 2–5 years of supervisor experience.

Responsibilities

• Lead BJC Technology teams responsible for application and virtualized desktop availability, performance, and enhancements.
• Ensure Reduced Signon/SSO configurations are designed and supported to streamline clinical and operational IT workflows.
• Develop project plans and work assignments; direct and monitor daily work, identify resource needs, conduct quality reviews, and escalate functional, quality, or timeline issues.
• Develop organizational policies, standards, and guidelines for software configuration design, deployment, and refactoring.
• Promote quality and adherence to testing policies and standards; plan and lead application testing activities, manage testing and change risks and opportunities, and assemble test plans and scenarios.
• Champion high standards for user interaction with systems, products, and services, involving users in workflow and configuration evaluation.
• Collaborate with stakeholder groups, team members, and leadership to review user experience, gather configuration feedback, consider application configuration options, and act on end-user feedback.
• Lead teams responsible for first-line investigation and incident information gathering, prioritization, diagnosis, allocation, resolution, and escalation in accordance with agreed SLAs.
• Manage staff, including onboarding and hiring, training, workload management, performance evaluations, and professional development planning.
• Ensure team productivity and actions support department operational goals.
• Develop and adhere to departmental staffing, revenue, and/or expense budgets, and respond to business changes that may affect budget goals.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager