EHR Education Implementation Specialist

University of Iowa • Iowa City, IA

4d • $47,380 • Hybrid

About The Position

The EHR Education Implementation Specialist provides EHR training to new end users, helps current users optimize their use of the system, and keeps end users informed about evolving functionality. The role provides educational support and identifies technical solutions as needed. Key areas include classroom, virtual, and online training; educational resource development; systems testing; and other assigned duties.

The specialist learns course curricula, develops and maintains training resources, and coordinates class schedules, registration, special-request classes, and other training logistics. The position assists with testing application software optimizations and upgrades, supports end users requesting Epic training, and works with lead instructors and operational departments to define processes, assess functionality, and identify needed modifications and outputs. It provides individual and group instruction, may present system upgrades, and may create video training using eLearning technologies. The specialist also helps clerical and clinical staff use EHR software, contributes to project education and support, builds relationships between IT and operational teams, and may serve as a liaison, mentor, or credentialed/principal Epic certified trainer.

This is a regular professional and scientific position at 100% time, with a Monday–Friday, 8 a.m.–5 p.m. schedule. The work location is hybrid at the Hospital Support Services Building, with eligible remote work performed from an offsite location within Iowa. The salary starts at $47,380 and is commensurate with qualifications. The University of Iowa offers 24 days of paid vacation per year to start and paid sick leave; further benefits information is available through the University.

Requirements

• Bachelor’s degree in education or a related field, or an equivalent combination of education and experience.
• 1–3 years of experience in application and/or technology support.
• Experience developing curriculum and educational resources.
• Experience providing focused training in large and small group settings.
• Experience communicating technical information to non-technical customers.
• Effective oral and written communication skills.
• Experience working independently with a strong focus on customer service.
• Driver’s license and ability to meet UI Fleet Safety Standards.

Nice To Haves

• Education credentials and adult classroom teaching experience.
• Working knowledge of Windows and Microsoft Office 365.
• Experience with audio/visual editing software such as Camtasia or Articulate.
• Clinical, patient access, or revenue experience, or previous experience in a healthcare setting.
• Understanding of clinical, patient access, or revenue workflows and processes that support patient care in a healthcare environment.
• Knowledge of the Epic EHR.

Responsibilities

• Provide EHR training to new end users and help existing users optimize their use of the system.
• Keep end users current on evolving EHR functionality and provide educational support.
• Learn course curricula and support classroom training.
• Develop and maintain tip sheets, curricula, exercise workbooks, videos, eLearnings, and assessments.
• Coordinate with departments on class schedules, registration, special-request classes, and training logistics.
• Assist with testing application software optimizations and upgrades in test and training environments.
• Support end users who request Epic training assistance.
• Partner with lead instructors to define department processes, evaluate system functionality, identify modifications, and determine output needs.
• Verify preliminary design and output to improve efficiency and patient safety.
• Develop educational resources and assessment tools.
• Provide one-on-one training, group training, and presentations.
• Present system upgrades that affect workflow and application functionality, as needed.
• Create video training using eLearning technologies, as needed.
• Assist clerical and clinical staff in using EHR software.
• Serve as a credentialed or principal Epic certified trainer for multiple applications, as needed.
• Assist with education and support components of projects.
• Mentor staff and leadership in a specific area of expertise, as needed.
• Build and foster relationships between IT partners and operational customers.
• Manage multiple responsibilities and projects simultaneously, as required.
• Act as a liaison between end users and IT staff, as needed.

Benefits

• 24 days of paid vacation per year to start.
• Paid sick leave.
• The University of Iowa offers a generous benefits package; complete details are available through the University benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level