Insight Practice Management Implementation Specialist

AMSURG • Remote,

4d • Remote

About The Position

The Implementation Specialist leads implementation projects from requirements gathering, workflow assessments, and project planning through implementation, training, go-live support, and transfer to end-user support. Projects may include onboarding or offboarding ambulatory surgery centers (ASCs) and anesthesia entities. The role documents project findings and provides clear, concise written recommendations, performs system builds, creates user documentation, and conducts training for ASC, Central Billing Office (CBO), and corporate users. Additional work includes upgrades and maintenance testing, Background Business Processor (BBP) monitoring, revenue cycle strategic initiatives, and Tier 2 support.

The position leads implementation of NextGen Practice Management and ancillary systems, collaborates with Revenue Cycle teams, Business Operations Managers, vendors, payers, and center personnel, and adapts system configuration and workflows to project needs. It supports effective revenue cycle processes, system integrations, end-user training, performance reviews, troubleshooting, and updates to configurations for upgrades and regulatory requirements. The role is remote-first with occasional travel, stated as up to 50%; typical site work may involve assessments and go-live support.

Requirements

• Bachelor’s degree from an accredited college or university, or the equivalent of four years of professional experience in an appropriate healthcare environment.
• At least two years of direct experience using NextGen Practice Management version 5.8 or higher.
• Thorough understanding of revenue cycle workflows in an ambulatory surgery center and/or medical practice.

Nice To Haves

• Two years of Practice Management training experience in medical practices or surgery centers, or equivalent experience as a Project Lead or Core Team member on EPM installations with configuration and table-maintenance responsibilities.
• Electronic Data Interchange (EDI) experience, such as billing office management experience, or a strong understanding of billing, CPT, and ICD-10 coding.
• Knowledge of regulatory requirements for 5010 and ICD-10.

Responsibilities

• Lead end-to-end implementation of the NextGen Practice Management system and ancillary systems for assigned sites.
• Manage multiple projects and responsibilities while maintaining AMSURG platform standards.
• Collaborate with Revenue Cycle teams and Business Operations Managers to implement NextGen to meet project needs.
• Support rapidly deployable, repeatable implementation processes and successful revenue cycle management, including demonstrable revenue from ERA processes within 20 days of go-live.
• Support cost-effective follow-up and phased training for post- or complementary EPM go-live features, ancillary products, and version updates.
• Conduct Practice Management training for internal AMSURG constituencies and facilitate meetings, demonstrations, and training for center staff.
• Review, update, maintain, and use NextGen training materials for internal and external audiences; create and update training materials, guides, and curricula.
• Assist Service Desk or User Satisfaction personnel with Tier 2 NextGen support issues for centers and the CBO.
• Assess current system configurations and develop customized modifications for centers, the CBO, or anesthesia entities.
• Troubleshoot NextGen configuration and specification issues with vendors and payers.
• Participate as a subject matter expert in implementation integrations, perform system testing, and troubleshoot interface issues with vendors.
• Assist EDI Specialists with payer- or claim-related issues.
• Assess complex ASC-affiliated workflows to ensure optimal configuration of NextGen and other vendor products, such as endoscopy report-writing and laboratory systems.
• Conduct performance reviews for existing centers and practices to help Operations teams identify efficiency improvements.
• Collaborate with vendors to resolve issues.
• Evaluate and revise existing center configurations for upgrades and new regulatory requirements, using available technology and advanced functionality.
• Relate effectively to personnel across ASC and practice environments, including front desk, billing, clinical, and provider staff.
• Communicate issues and solution options clearly to AMSURG staff and Operations teams as part of a patient-centered, action-oriented team.
• Monitor the Background Business Processor as needed.
• Travel approximately 30–50% as needed, including site assessments and potential on-site go-live support.
• Adhere to company policies and procedures, including Information Security Policies, and help maintain AMSURG security.
• Maintain regular and reliable attendance and perform other duties as assigned.

Benefits

• Paid Time Off, with a minimum of 20 and up to 25 days per calendar year depending on position and accrual.
• Nine observed holidays.
• Paid family leave.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability coverage.
• Healthcare FSA.
• Dependent Care FSA.
• Limited Healthcare FSA.
• Transportation and Parking FSAs.
• Health Savings Account (HSA).
• Matching 401(k) plan.
• Training and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level