Treasury Management Implementation Specialist

Liberty Bank - CT•Middletown, CT

3d•$30 - $40

About The Position

The Treasury Management Implementation Specialist reports to the Treasury Management Operations Manager and maintains expertise in products and services for business customers while serving as a resource to Treasury Management sales staff. The role provides professional, courteous, and efficient support to commercial customers and resolves issues for internal and external customers in support of retention and profitability. The specialist supports Treasury Management functions including Remote Deposit Capture, Automated Clearing House, Wholesale Lockbox, and online wire processing. The role requires understanding product risks and following policies and procedures to help mitigate bank losses, as well as completing and applying required training.

Requirements

At least five years of previous personal or commercial banking and general banking experience.
Associate or bachelor’s degree in Business Administration or a related field, or equivalent work experience.
Strong interpersonal and organizational skills, math aptitude, attention to detail, and the ability to prioritize work, meet deadlines, and work independently.
Knowledge of Treasury Management services, including ACH and electronic funds transfer, business online banking, Remote Deposit Capture, and general bank operations.
PC skills, including Microsoft Word and Excel; ability to install or download PC software, navigate the Internet, and troubleshoot issues.
Ability to discuss bank products with customers courteously and professionally.
Ability to organize and prioritize work and manage projects assigned by management.
Ability to operate office equipment and software, including a personal computer, adding machine, and copy machine.
Ability to analyze complex Treasury Management product setups and troubleshoot problems.
Knowledge of basic accounting concepts and procedures.
Ability to manage multiple tasks.
Strong customer service and problem-solving skills.
Ability to meet the physical requirements of keyboard dexterity and prolonged sitting.

Nice To Haves

Prior Treasury Management experience or equivalent professional experience.
Knowledge of Microsoft Access and PowerPoint.
Advanced knowledge of federal regulations and requirements, including Reg D, Reg E, BSA, NACHA, CIP, KYC, and OFAC, and other requirements relating to ACH and electronic funds transfers.

Responsibilities

Implement high-risk Treasury Management services for small business and commercial customers in accordance with departmental policies, procedures, and risk management protocols.
Provide technical support and training to business customers and respond professionally and accurately to customer inquiries.
Perform daily balancing for applicable applications.
Assist with Treasury Management functions, including annual risk management reviews, BSA reports, general ledger balancing, and other assigned tasks.
Apply knowledge of NACHA rules and FFIEC guidelines.
Coordinate Treasury Management agreements with Treasury Management Sales Officers and the Sales Analyst.
Assist with annual audits of RDC and ACH limits and help update procedures, policies, FDICIA guidelines, and risk assessments.
Maintain and activate RSA tokens, handle lost-token issues, and contact customers as needed.
Assist with annual projects, system upgrades, and system change notifications; help track customer correspondence, update customer information systems and manuals, and perform other functions to ensure compliance with state and federal guidelines.
Cross-train to provide backup to the Treasury Management team.
Respond to and assist with customer contacts and inquiries through various methods.
Perform additional duties as requested, needed, or assigned.
Complete required training on time and apply it regularly and effectively in the role.
Conform to the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs in activities under the employee’s control.