Hotel Concierge Jobs

About The Position

Requirements

• Be able to move packages and boxes weighing up to 30 lbs.
• Be able to stand for the entire length of the shift.
• Be able to answer all questions about the food being served.
• Ability to read, speak and understand the English language in order to communicate with guests.
• Fully comply with the Hotel’s rules and regulations for the safe and efficient operation of Hotel facilities.

Responsibilities

• Greet each guest with a cheery greeting and inquire about their stay within five minutes of their arrival. Report all problems/concerns to the front desk immediately.
• Be ready to offer exceptional service: in proper uniform with name badge, proper grooming, etc.
• Use guest service skills consistently.
• Anticipate and assess guest needs.
• Use appropriate skills for problem solving (listen, empathize, apologize and offer solutions).
• Recognize when guests are not satisfied with breakfast.
• Tactfully present hotel policies to guests.
• Be able to explain why a guest’s request cannot be met and offer options (relaying the information to the front desk).
• Check with Night Audit shift on arrival regarding any special meeting room requirements for the day.
• Set up the breakfast buffet with all food and serving items in designating fashion.
• Set up meeting room requirements as scheduled, with ongoing follow-up throughout the shift for replenishments.
• Adequately replenish all food, beverages, and supplies during breakfast, ensuring trays and bins are filled ahead of time and ready for serving in the pantry.
• Explain hotel amenities to guests.
• Give accurate hotel information to guests.
• Keep coffee and buffet condiments and supplies well stocked and organized.
• Perform inventory on assigned days and inform the manager of immediate supply needs.
• Minimize waste and spoilage by properly storing all items for future use.
• Inspect glass, china, silver and service ware for damage.
• Maintain clean serving areas at all times.
• Clean and clear tables throughout the breakfast.
• Immediately clean any spills of food and beverage in the breakfast area with rags, mops and/or cleaners as required.
• Breakdown and clean up Food and Beverage area after serving time. Areas to be cleaned include breakfast seating area, counters, racks, juice machine, milk dispenser, coffee maker, tables and chairs.
• Complete any and all special projects assigned.
• Help co-workers with job duties as needed.
• Verify deliveries of pantry items and properly store the contents.
• Handle food and cleaning in accordance with Health Inspection regulations and to protect against contamination and spoilage.
• Prepare all food items away from guest visibility.
• Report all incidents to management.
• Handle chemicals and cleaning supplies in accordance with the directions specified by the supplier.