Hotel Concierge Sales Agent - Japanese Bilingual (Oahu)

AAA•Honolulu, HI

About The Position

Pleasant Holidays is seeking a Japanese-bilingual Concierge Sales Agent to serve as an Ambassador of Aloha at hotel concierge desks on Oahu. The agent works one-on-one with guests to recommend and book tours and activities on Oahu and the neighboring islands, personalizing suggestions to help guests create memorable vacations. Work sites include the Disney Aulani Resort concierge desk, and management may assign the agent to multiple hotel desks. Applicants must currently live on Oahu. The position is full time, 38–40 hours per week, and requires weekend availability. Starting pay is $20 per hour, with commission eligibility upon hire and uncapped commission potential. New-hire onboarding and point-of-sale training are remote, with additional hands-on training at a hotel concierge desk. A computer or laptop with internet is preferred but not required. A $1,000 retention bonus is advertised; terms and restrictions apply.

Requirements

Fluency in Japanese.
Fluency in English.
Must currently live on the island of Oahu.
Strong verbal and written communication skills.
Basic computer skills.
Ability to personalize recommendations based on guest needs.
Comfort working independently, multitasking, and thriving in a fast-paced environment.

Nice To Haves

1–3 years of experience in sales and/or customer service.
Background in tourism, hospitality, or travel.
Knowledge of the Hawaiian Islands or eagerness to learn.
Point-of-sale experience.
Computer or laptop with internet access.

Responsibilities

Assist hotel guests one-on-one with planning and booking tours and activities on Oahu and neighboring islands.
Personalize recommendations to guests’ needs and help them create memorable vacation experiences.
Represent Pleasant Holidays as an Ambassador of Aloha at hotel concierge desks.
Work independently, multitask, and serve guests in a fast-paced environment.

Benefits

Two roundtrip airline tickets each year after one year of employment, valued at $650 per ticket.
Eligibility to apply for an IATAN card after one year.
Up to 20% off Pleasant Holidays vacation packages.
Up to 20% off tours and activities booked in advance.
Special partner discounts and occasional complimentary stays.
Family and friends discounts.
Medical coverage with prescription benefits.
Vision insurance.
Dental insurance.
Flexible Spending Accounts.
Paid time off for holidays, vacation, and illness.
Company-paid life insurance.
Long-term disability coverage.
401(k) plan.
AFLAC plans.
Travel discounts on Pleasant Holidays packages, hotel rooms, car rentals, tours, and activities, also available to family and friends.
$1,000 retention bonus, subject to terms and restrictions.
Uncapped commission potential.