Remote Travel & Concierge Experience Bilingual Agent
About The Position
Global Servicing (GS) oversees consumer travel and concierge experiences, customer service functions for the company’s global consumer, banking, merchant, and commercial customers, and enablement functions that support its products and services. GS aims to deliver excellent customer experiences by building on its service legacy, using new technologies and capabilities, and bringing a human touch to customer interactions. In this role, you will use your passion and knowledge of travel to exceed Premium Card Members’ expectations and create memorable travel and concierge experiences. You will provide innovative service across chat, email, and voice, build lasting customer relationships, and confidently recommend relevant products and services. The role requires fluent spoken and written French, flexibility to work shifts including evenings, nights, and weekends, and TICO and OPC certification. American Express will cover certification fees for those who do not already have the required accreditation. Full training will be provided on the Sabre GDS booking tool. This is a 24/7 operating environment with a variety of shift schedules intended to meet customer needs and support colleague work/life balance. Shift details can be discussed during the application process. Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship. The posting is for an existing vacancy.
Requirements
- Good knowledge of travel and world geography.
- Strong spoken and written communication skills and the ability to listen carefully.
- Resilience and composure to remain positive under pressure and changing circumstances.
- Strong time-management and multitasking skills.
- Sales experience and consultative skills to confidently recommend and cross-sell products and services.
- Computer skills and the ability to use multiple travel tools.
- Fluent spoken and written French.
- Flexibility to work shifts, including nights and weekends.
- TICO and OPC certification are required for the role; certification fees will be covered if the candidate does not already hold these credentials.
Responsibilities
- Provide innovative and extraordinary travel and concierge experiences for Premium Card Members.
- Help customers plan and experience domestic and international travel.
- Handle daily responsibilities across chat, email, and voice communication channels.
- Build long-lasting customer relationships through attentive listening and strong communication.
- Recommend and cross-sell relevant products and services.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits, depending on location
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies, depending on location
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
- Coverage of TICO and OPC certification fees for candidates who do not already have the accreditation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
