Travel Concierge

arrivia•Tucson, AZ

9d•Onsite

About The Position

Bon Voyage Travel is hiring a Travel Advisor to sell luxury cruise and vacation experiences from its Oro Valley or Green Valley, Arizona office. The advisor consults with clients, designs and books trips, and develops a growing book of business. The role involves a long sales cycle: commissions largely arrive when clients sail, so the first several months focus on learning products, earning client trust, and developing future business. The company will teach cruise lines, suppliers, and systems; it seeks someone with drive and a genuine interest in people. The advisor works onsite and sells cruise, river cruise, escorted tours, all-inclusive resorts, and custom travel, with luxury cruises at the center. The position includes managing reservations and related client needs, cultivating repeat relationships and referrals, maintaining product knowledge, using travel and CRM systems, completing supplier certifications, and meeting individual sales goals. Bon Voyage Travel describes itself as a locally owned, award-winning agency with more than 50 years in the travel industry, boutique retail stores throughout Arizona, preferred partnerships with leading travel brands, and membership in Signature Travel Network as part of the arrivia family of brands.

Requirements

Genuine passion for travel and helping people plan memorable trips.
A sales mindset and enjoyment of client conversations, follow-up, and closing bookings.
Excellent in-person, telephone, and written communication skills.
Strong relationship-building ability and genuine interest in people.
Self-motivation and personal accountability, with patience to build sales over months rather than weeks.
Strong organization and attention to detail while managing multiple clients.
Comfort with everyday technology, including email, CRM platforms, and online booking tools.
Availability to work onsite at the Oro Valley or Green Valley office.

Nice To Haves

Cruise sales or travel advisor experience.
Consultative sales experience in another industry.
Familiarity with ClientBase, Sabre, Amadeus, HubSpot, or Salesforce.
Travel and tourism certifications.

Responsibilities

Consult with clients to understand their travel goals and design cruise and vacation experiences around them.
Sell cruises, river cruises, escorted tours, all-inclusive resorts, and custom travel, with luxury cruises at the center.
Build lasting relationships with new and existing clients to generate repeat bookings.
Generate new business through referrals, repeat clients, and community networking.
Book and manage cruise, air, hotel, tour, rail, and transportation reservations.
Handle travel protection, upgrades, excursions, transfers, dining, special requests, and itinerary changes or cancellations.
Follow up with prospects and clients throughout the sales process and after trips.
Learn and maintain current knowledge of destinations, cruise lines, suppliers, and travel trends.
Use ClientBase, HubSpot CRM, and Signature Travel Network tools, and accurately price packages and commissions.
Maintain supplier certifications and participate in ongoing professional development.
Meet and exceed individual sales goals, recognizing that momentum builds over time.