Corporate Concierge Travel Consultant

Internova Travel Group • Remote,

4d • $20 - $33 • Remote

About The Position

ALTOUR is seeking an experienced VIP travel professional to serve as the first point of contact between travelers and the company. The Corporate Concierge Travel Consultant provides white-glove service to C-suite travelers and their administrative staff, offering consultation and accurate support throughout the travel experience—from pre-booking and reservations through pre-trip assistance and post-trip follow-up. The role services inbound corporate travel requests in a virtual environment through phone, chat, and email, and requires strong travel-industry knowledge, professionalism, problem-solving, and the ability to manage complex, competing priorities. Experience with Amadeus GDS is required. The stated schedule is 11 a.m.–8 p.m. ET, Monday through Friday, with participation in an after-hours rotation for flight management and assistance, including nights, weekends, and overnights as needed.

Requirements

• At least 10 years of corporate travel selling experience, including a minimum of 5 years as a VIP or Concierge Agent.
• At least 5 years of customer service experience, preferably in the travel industry with VIP experience.
• Mastery of Amadeus GDS and knowledge of multiple GDS systems, including GDS formats, shortcuts, enhancements, and pricing.
• Proficiency in GDS and ticketing, with willingness to use multiple reservation systems.
• Expertise in international travel bookings and processes.
• Proficiency in international and domestic destination geography.
• Typing speed of at least 50 words per minute.
• Fluency with Microsoft Office, including Excel and Outlook.
• Exceptional, proactive customer service and the ability to handle complex requests simultaneously.
• Experience building relationships with C-level travelers and retaining and proactively obtaining travel preferences.
• Strong written and oral communication, attention to detail, travel-industry knowledge, professionalism, and problem-solving skills.
• Flexibility to work the stated schedule and nights, weekends, and overnights when flight monitoring requires it.
• Ability to take direction, work collaboratively, support peers, provide constructive feedback, handle difficult situations, and know when to escalate.

Nice To Haves

• Experience providing concierge additional services.

Responsibilities

• Service inbound corporate travel requests in a virtual environment through phone, chat, and email.
• Deliver exceptional customer service to C-suite travelers and their administrative staff, establishing rapport and maintaining a professional demeanor.
• Provide consultative service to travelers and travel arrangers throughout the booking process.
• Complete reservations accurately and promptly, and provide pre-travel support and post-trip follow-up.
• Create tailored travel itineraries for C-suite travelers and identify suitable air, ground, and lodging options.
• Proactively offer suggestions and consultation throughout reservations, including concierge services where appropriate.
• Resolve customer escalations, collaborating with subject-matter specialists and other teams as needed.
• Monitor flights and provide disruption support through a 24/7 after-hours support rotation.
• Meet productivity, quality, and customer-experience goals, including transaction-volume and call-monitoring expectations.
• Support peers in decision-making, offer guidance and feedback when appropriate, and recognize colleagues' contributions.

Benefits

• Choice of two medical plans
• Choice of two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401(k) plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance
• Discounted auto, home, and renters insurance
• The role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goals and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed