Corporate Travel Consultant

Internova Travel Group•New York, NY

1d•Hybrid

About The Position

The Corporate Travel Consultant provides travel consulting and arrangements—including air, hotel, car, and limousine—for clients of a principal advisor business owner. The role supports client travel and concierge needs while ensuring compliance with applicable corporate policies and procedures. It is a hybrid position based out of the company’s New York office at 1633 Broadway, New York, NY 10019. The consultant assesses client needs, researches available travel options, makes and manages bookings, and provides assistance before and throughout each trip. The role also handles customer-service issues with vendors, aiming for appropriate resolutions while keeping the independent advisor informed. International travel planning requires knowledge of geography, routing, fares, and foreign-country travel requirements.

Requirements

Bachelor’s degree or at least three years of full-time travel-agent experience booking domestic and international travel using public and private carriers.
Strong knowledge of the Sabre reservation system, preferably in graphical mode, including GDS formats, shortcuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
Ability to work independently with minimal supervision and assistance while efficiently and accurately servicing client travel and concierge needs.
Strong verbal and written communication skills to convey information and advise clients on travel options.
Excellent dispute-resolution skills.
Well-organized and detail-oriented.
Strong time-management skills.
Ability to thrive in a fast-paced environment and handle multiple responsibilities.
Professional demeanor and positive attitude.

Nice To Haves

Enthusiasm and willingness to learn.

Responsibilities

Assess client assistance needs and provide professional advice to solve travel, transportation, and timing problems while following corporate policies and procedures.
Identify, prioritize, and complete tasks necessary to fulfill client needs.
Research available options and finalize air, car, and hotel bookings using the Sabre reservation system.
Issue tickets, exchanges, MCOs, voids, and refunds using Sabre.
Prepare invoices as required using Sabre or the Agent Portal.
Reconfirm booked travel before and during trips, and use problem-solving skills to help ensure services meet client expectations.
Research destinations, accommodations, travel advisories, reviews, and costs online to support client travel objectives.
Resolve customer-service issues directly with appropriate vendors in the best interests of customers and the company, while keeping the independent advisor informed.
Plan international travel, including consideration of geography, routing, fares, and international travel requirements.
Assist the principal advisor business owner with all aspects of travel for their clients.