Travel Consultant

AAA•Houston, TX

About The Position

A Travel Consultant sells domestic and international travel packages and helps members create travel experiences tailored to their expectations. The role calls for a passion for travel, a strong sales drive, organization and attention to detail, the ability to multitask in a fast-paced environment, computer proficiency, effective written and oral communication, and a willingness to learn continuously. Consultants build lasting member relationships and encourage referral and repeat business by sharing travel knowledge and making appropriate recommendations. The position offers extensive training through The Auto Club University and a Travel Consultant Trainee program, which requires some travel for training. Career development may include evaluations of sales, customer service, administrative and operational proficiency, up-selling, cross-selling, and goal achievement. Successful evaluations may create opportunities to advance into leadership, including management.

Requirements

High school diploma required.
Pass a comprehensive criminal background check and urine-sample drug screening.
Available to work most Saturdays and some evenings.
Complete the Travel Consultant Trainee program, which requires some travel for training.
Demonstrate a passion for travel and a drive to meet and exceed sales goals.
Be proficient at navigating multiple computer systems and web browsers and using Microsoft Office.
Type at least 30 words per minute.
Be organized and comfortable handling paperwork.
Have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Have good written and oral communication skills and an interest in continuous learning.

Nice To Haves

A two- or four-year college degree.
At least two years of successful retail sales or banking experience, or experience in a leisure travel agency in a goal-oriented environment.

Responsibilities

Sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel.
Share travel knowledge and expertise gained through personal experiences and/or educational study trips.
Develop long-standing relationships with members and build referral and repeat business.
Recommend options that tailor the trip experience to members’ expectations and help exceed them.
Cross-sell relevant products to enhance the travel experience, such as the AAA Member Rewards Credit Card, and identify theft referrals.
Work toward established production tiers and sales goals.

Benefits

Health coverage for medical, dental, and vision.
401(k) savings plan with company match and a pension.
Tuition assistance.
Floating holidays and PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Extensive training through The Auto Club University.
Recognition through company programs and incentives, including trips, cash, and prizes.
Company-sponsored IATAN cards with travel consultant discounts.
Discounted personal travel opportunities.
Corporate benefits for insurance products.
Paid educational study trips.
Quarterly incentives or bonuses for achieving established production tiers.