Travel Consultant

AAA • St Peters, MO

3d

About The Position

The Travel Consultant sells domestic and international travel packages, including cruises, land packages, itineraries, airfare, car rentals, and hotels. The role calls for a passion for travel, strong sales drive, attention to detail, organization, multitasking in a fast-paced environment, computer proficiency, effective written and oral communication, and an interest in continuous learning. Consultants use personal experience and/or educational study trips to share travel knowledge, build lasting relationships with members, and generate repeat and referral business. They make tailored recommendations and cross-sell relevant products to enhance members’ trips.

The position offers training and career development through The Auto Club University and the Travel Consultant Trainee program. Consultants are evaluated on sales, customer service, administrative and operational capabilities, upselling, cross-selling, and goal achievement. Successful evaluations may lead to opportunities for growth into management. The role requires availability for most Saturdays and some evenings, and the trainee program requires some travel for training.

Requirements

• High school diploma.
• Pass a comprehensive criminal background check and urine-sample drug screening.
• Passion for travel.
• Sales drive and ability to exceed goals.
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment.
• Computer proficiency, including navigating multiple systems and web browsers and using Microsoft Office.
• Typing speed of at least 30 words per minute.
• Good written and oral communication skills and interest in continuous learning.
• Availability to work most Saturdays and some evenings.
• Ability to travel occasionally for training as part of the Travel Consultant Trainee program.

Nice To Haves

• Two- or four-year college degree.
• At least two years of successful retail sales or banking experience, or experience in a leisure travel agency, in a goal-oriented environment.

Responsibilities

• Sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel.
• Share travel knowledge and expertise gained through personal experiences and/or educational study trips.
• Develop long-standing relationships with members and build referral and repeat business.
• Make recommendations tailored to members’ expectations to ensure their trip experience exceeds expectations.
• Cross-sell relevant products, including the AAA Member Rewards Credit Card, and identify theft referrals.
• Meet established production goals and demonstrate proficiency in sales, customer service, administration, operations, upselling, and cross-selling.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Training and career development through The Auto Club University.
• Company programs and incentives offering trips, cash, and prizes.
• Company-sponsored IATAN cards with travel consultant discounts.
• Discounted personal travel opportunities.
• Corporate benefits for insurance products.
• Paid educational study trips.
• Quarterly incentives and bonuses for achieving established production tiers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED