Travel Consultant

AAA • Plano, TX

4d

About The Position

The Travel Consultant sells and recommends international and domestic travel packages, including cruises, land packages, itineraries, air, car, and hotel arrangements. The role draws on travel knowledge and personal experiences or educational study trips to tailor recommendations to members’ expectations and build lasting relationships that generate referrals and repeat business. Consultants also cross-sell relevant products to enhance the travel experience, such as the AAA Member Rewards Credit Card, and identify theft referrals.

This is a sales-driven, member-service role requiring organization, attention to detail, multitasking in a fast-paced environment, proficiency with computers and multiple programs, strong communication skills, and a willingness to keep learning. Consultants are evaluated on sales, customer service, administrative and operational proficiency, up-selling, cross-selling, and goal achievement. Successful evaluations may lead to future leadership opportunities, including management. New hires complete the Travel Consultant Trainee program, which includes some travel for training.

Requirements

• High school diploma.
• Ability to pass a comprehensive criminal background check and urine-sample drug screening.
• Available to work most Saturdays and some evenings.
• Sales drive and motivation to exceed goals.
• Computer proficiency, including navigating multiple systems and web browsers and using Microsoft Office.
• Ability to type at least 30 words per minute.
• Strong organizational skills and attention to detail, including comfort handling paperwork.
• Good written and oral communication skills.
• Ability to multitask in a fast-paced environment and maintain a continuous learning mindset.
• Passion for travel.

Nice To Haves

• A two- or four-year college degree.
• At least two years of successful retail sales or banking experience, or experience with a leisure travel agency in a goal-oriented environment.

Responsibilities

• Sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel.
• Share travel knowledge and expertise gained through personal experience and/or educational study trips.
• Develop long-standing relationships with members and build referral and repeat business.
• Recommend travel options tailored to members’ expectations and help ensure their trip experience exceeds expectations.
• Cross-sell relevant products to enhance the trip experience, including the AAA Member Rewards Credit Card, and identify theft referrals.
• Work toward sales and production goals and demonstrate proficiency in customer service, administration, operations, up-selling, and cross-selling.
• Complete the Travel Consultant Trainee program, including travel for training.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Extensive career-development training through The Auto Club University.
• Company recognition programs and incentives, including trips, cash, and prizes.
• Company-sponsored IATAN cards with exclusive travel consultant discounts.
• Discounted personal travel opportunities.
• Corporate benefits for insurance products.
• Paid educational study trips.
• Quarterly incentives or bonuses for achieving established production tiers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED