Travel Consultant

AAA • Plano, TX

5d

About The Position

AAA is hiring a Travel Consultant to sell domestic and international travel products and help members plan trips tailored to their expectations. The role calls for a passion for travel, a strong sales drive, attention to detail, organization, multitasking in a fast-paced environment, computer proficiency, and strong written and verbal communication skills. Consultants share travel knowledge from personal experience or educational study trips, develop lasting member relationships, and build repeat and referral business. They also recommend relevant products that enhance the trip experience.

The position can provide a path to future leadership opportunities. Consultants are evaluated on sales, customer service, administrative and operational skills, up-selling, cross-selling, and goal achievement; successful evaluations may lead to growth into management. Training is provided through the Travel Consultant Trainee program and The Auto Club University, with some travel required for trainee training. Paid educational study trips are available for career development. Candidates must be available to work most Saturdays and some evenings.

Requirements

• High school diploma.
• Pass a comprehensive criminal background check and urine-sample drug screening.
• Passion for travel.
• Sales drive and a record of working toward and exceeding goals.
• Ability to work most Saturdays and some evenings.
• Ability to navigate multiple computer systems and web browsers and use Microsoft Office.
• Typing speed of at least 30 words per minute.
• Strong organizational skills and comfort handling paperwork.
• Strong written and oral communication skills, attention to detail, and ability to multitask in a fast-paced environment.
• Willingness and ability to travel for training as part of the Travel Consultant Trainee program.

Nice To Haves

• Two- or four-year college degree.
• At least two years of successful retail sales or banking experience, or experience in a leisure travel agency, in a goal-oriented environment.

Responsibilities

• Sell international and domestic travel packages, including cruises, land packages, itineraries, airfare, car rentals, and hotels.
• Share travel knowledge and expertise gained through personal experience and/or educational study trips.
• Develop long-standing relationships with members and generate referral and repeat business.
• Make recommendations that tailor the trip experience to members’ expectations and help exceed them.
• Cross-sell relevant products, including the AAA Member Rewards Credit Card, and identify theft referrals.
• Meet established sales and production goals and develop skills in customer service, administration, operations, up-selling, and cross-selling.

Benefits

• Extensive training and career development through The Auto Club University.
• Recognition programs and incentives that may include trips, cash, and prizes.
• Company-sponsored IATAN cards with exclusive travel consultant discounts.
• Discounted personal travel opportunities.
• Corporate benefits for insurance products.
• Paid educational study trips.
• Quarterly incentives or bonuses for achieving established production tiers.
• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and a pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED