Travel Consultant

AAA•St Louis, MO

About The Position

AAA Travel Consultants sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel. They share travel knowledge drawn from personal experience and/or educational study trips, build long-standing relationships with members, and develop referral and repeat business. Consultants recommend travel options tailored to members’ expectations and cross-sell relevant products that can enhance the travel experience. This role offers a potential career path toward leadership. Consultants are evaluated on sales, customer service, administrative and operational skills, up-selling, cross-selling, and goal achievement. Successful evaluations may support opportunities to grow into a manager role. The company provides training through The Auto Club University and a Travel Consultant Trainee program; completion of the trainee program requires some travel for training. Paid educational study trips are also available to support career development. Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states serving more than 18 million members. The organization describes its culture as inclusive and focused on delivering legendary service and beneficial products to members.

Requirements

High school diploma required.
Pass a comprehensive criminal background check and thorough urine sample drug screening.
Passion for travel and interest in the opportunities it offers to connect history, cultures, and cuisine.
Strong sales drive and motivation to exceed goals.
Organizational skills and attention to detail; ability to multitask in a fast-paced environment.
Proficiency navigating computers and various programs, multiple systems and web browsers, and Microsoft Office.
Ability to type at least 30 words per minute.
Good written and oral communication skills.
Interest and ability to continuously learn.
Strong organizational skills and comfort handling paperwork.
Availability to work most Saturdays and some evenings.
Successful completion of the Travel Consultant Trainee program, which requires some travel for training.

Nice To Haves

A two- or four-year college degree.
At least two years of successful retail sales or banking experience, or experience with a leisure travel agency in a goal-oriented environment.

Responsibilities

Sell international and domestic travel packages, including cruises, land packages, itineraries, air, car, and hotel.
Share knowledge and expertise gained through personal experiences and/or educational study trips.
Develop long-standing relationships with members and build referral and repeat business.
Make recommendations that tailor the trip experience to members’ expectations and aim to exceed them.
Cross-sell relevant products, including the AAA Member Rewards Credit Card, and identify theft referrals.
Participate in evaluations of sales, customer service, administrative, operational, up-selling, cross-selling, and goal-achievement proficiencies.

Benefits

Medical, dental, and vision coverage.
401(k) savings plan with company match and pension.
Tuition assistance.
Floating holidays and PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Extensive career-development training through The Auto Club University.
Recognition through company programs and incentives, including trips, cash, and prizes.
Company-sponsored IATAN cards providing exclusive travel consultant discounts.
Discounted personal travel opportunities.
Corporate benefits for insurance products.
Paid educational study trips.
Quarterly incentives and bonuses for achieving established production tiers.