Corporate Travel Consultant
About The Position
ALTOUR is seeking experienced Corporate Travel Consultants to support a top client by providing travel consultation and booking accurate domestic and international air, car, and hotel reservations while following corporate travel policies. Consultants provide service for inbound corporate and government travel requests and support travelers and travel arrangers throughout the booking process. The role requires strong knowledge of international travel and mastery of Sabre GDS. The schedule is Monday through Friday, with shifts ranging from 8 a.m.–5 p.m., 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., or noon–9 p.m. Eastern Time. ALTOUR is a corporate travel management company and a division of Internova Travel Group. It describes its culture as collaborative and forward-thinking, with an emphasis on innovation, technology, employee growth, and shared success.
Requirements
- At least 5 years of travel-selling experience.
- At least 5 years of customer-service experience, preferably in the travel industry.
- Expertise in international travel bookings and processes.
- Typing speed of at least 50 words per minute.
- Exceptional, proactive customer-service approach.
- Excellent travel-industry knowledge.
- Mastery of Sabre GDS, including formats, shortcuts, enhancements, pricing, and Smartpoint.
- Corporate travel experience.
- Excellent multitasking skills and ability to serve multiple accounts while maintaining a high level of customer service.
- Exceptional written and oral communication skills in English.
- Ability to embrace change and adapt to new technologies and processes.
- Strong understanding of personal skills and development opportunities; ability to take direction, offer suggestions, and seek guidance when appropriate.
- Exceptional teamwork, a proactive approach to supporting peers, and ability to act as a leader among peers.
- Ability to handle most difficult situations, generally develop solutions independently, support peers in decision-making, and know when to escalate to a leader.
- Strong understanding of ALTOUR initiatives and consistent use of change-management skills.
Responsibilities
- Service inbound corporate and government travel requests.
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete reservations accurately and promptly while following corporate travel policies.
- Follow applicable federal and state travel requirements, including the Fly America Act.
- Secure the lowest available air, car, and hotel rates at the time of booking.
- Use client and ALTOUR negotiated programs when applicable.
- Use GDS low-fare search capabilities.
- Meet productivity, quality, and customer-experience goals, including transaction expectations, minimizing customer service issues, and call-monitoring performance.
- Demonstrate teamwork and support peers, offering suggestions and constructive feedback when appropriate.
- Use sound judgment to handle difficult situations, support peer decision-making, and escalate issues when needed.
- Apply change-management skills and keep current with ALTOUR initiatives.
Benefits
- Choice of two medical plans
- Choice of two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and accidental death and dismemberment (AD&D) insurance
- Optional additional life insurance and AD&D insurance
- Disability insurance
- Paid parental leave
- Paid time off
- 401(k) plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, and renters insurance
- Potential eligibility for an incentive, commission, bonus, or discretionary bonus program based on company financial goals and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
