Corporate Travel Consultant – Galileo GDS Expert

American Express Global Business Travel

3d • $39,200 - $72,800 • Remote

About The Position

Amex GBT is hiring a Corporate Travel Consultant to join its remote Traveler Care team, providing service to corporate business clients. The consultant advises and arranges domestic and international business travel for individuals and groups, researches travel options, anticipates traveler needs, and books air, road, rail, and accommodations. The role uses Global Distribution Systems, including Sabre, Apollo, Galileo, and Amadeus, and ensures arrangements comply with client travel policies, supplier policies, and regulatory requirements. The Traveler Care team operates 24/7, so the consultant must be flexible and prepared to work afternoon shifts and weekends. The role offers a national US base salary range of $39,200 to $72,800, with actual salary determined by factors including role scope and complexity, relevant experience, skills, knowledge, and work location.

Requirements

• At least 5 years of progressive experience as a Corporate Travel Consultant, with a demonstrated record of exceptional client service.
• Native-level proficiency in GALILEO GDS.
• Deep understanding of travel industry dynamics, booking procedures, compliance requirements, and supplier relationship management.
• Strong client-service orientation, including proactively anticipating needs.
• Professional written and verbal communication skills.
• Integrity and care in handling personal traveler information.
• Ability to resolve customer issues quickly and independently or with suppliers.
• Teamwork and openness to feedback.
• Flexibility and preparedness to work afternoon shifts and weekends in a 24/7 operation.

Responsibilities

• Advise and arrange travel for corporate business customers, including individuals and groups.
• Analyze and research travel options and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations.
• Use Global Distribution Systems, including Sabre, Apollo, Galileo, and Amadeus; training may be provided.
• Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels.
• Resolve customer issues quickly and independently or with suppliers.

Benefits

• Health and welfare insurance plans.
• Retirement programs.
• Parental leave.
• Adoption assistance.
• Wellbeing resources for employees and immediate family.
• Weekly travel deals from major travel providers, including flights, hotels, cruises, and car rentals.
• Access to more than 20,000 learning courses, leadership courses, and internal job openings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed