Corporate Travel Consultant

BCD Midmarket Holdings • Remote, US,

just now • $20 - $28

About The Position

The Corporate Travel Consultant provides quality customer service to Acendas Travel’s corporate clients traveling domestically and/or internationally. The role accurately manages travel requests in accordance with appropriate processes and procedures and calls for a self-directed, technology-driven team player.

The consultant works in a call center environment, responding to client requests through phone, email, text/SMS, and online booking tools. They process reservations and ticketing for airline, rail, car, hotel, and limousine services, handle a high volume of monthly transactions, and use Global Distribution System queues, scripts, and programmable keys. The consultant advocates for clients, follows travel policy, monitors and responds to email, and completes special projects as assigned. Corporate operating hours are 7 a.m.–9 p.m. CT, Monday through Friday, with Saturday and Sunday shifts; open roles may include weekend hours.

Requirements

• At least four years of corporate travel experience.
• Knowledge of travel agency operations.
• Ability to work shifts covering extended hours.
• Advanced knowledge of the Sabre reservation system.
• Proven ability to handle multiple priorities simultaneously.
• Exceptional oral and written communication skills.
• Customer-service orientation and a passion for providing proactive solutions.
• Strong consultative selling skills and ability to listen to customer needs and make confident recommendations.
• Ability to prioritize and manage multiple tasks under pressure while building rapport with customers.
• Strong critical-thinking, analytical, and problem-solving skills.
• Knowledge of corporate travel technology products.
• Ability to work independently and as part of a team, develop strategies and action plans, and implement goals and objectives.
• Ability to respond to change and embrace diversity.
• Professional manner and appearance.
• Effective organizational and time-management skills.

Responsibilities

• Respond to client requests and inquiries through phone, email, text/SMS, or online booking tools in a call center environment.
• Receive, initiate, and process reservations and ticketing for airline, rail, car, hotel, and limousine services according to client requests.
• Manage a high volume of monthly transactions.
• Use Global Distribution System (GDS) queues, scripts, and programmable keys to fulfill travel requests.
• Advocate for clients to ensure their travel needs are met and customer satisfaction exceeds expectations while following travel policy.
• Monitor and respond to email.
• Complete special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed