Corporate Travel Consultant
About The Position
Global Travel Collection (GTC), part of Internova Travel Group, is a collection of international luxury travel advisors serving leisure travelers, corporate executives, and the entertainment industry. The Corporate Travel Consultant provides travel consulting and arranges travel services, including air, hotel, car, and limousine, while assisting a principal advisor business owner with travel needs for their clients. This is a hybrid role based out of the New York office at 1633 Broadway, New York, NY 10019. The consultant researches and books travel, handles ticketing and related transactions, reconfirms itineraries, and resolves service issues throughout clients’ trips. The role also involves international travel planning and providing professional guidance while following applicable corporate policies and procedures.
Requirements
- Bachelor’s degree or at least three years of experience as a full-time travel agent booking domestic and international travel using public and private carriers.
- Strong knowledge of the Sabre reservation system, preferably in graphical mode, including GDS formats, shortcuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
- Ability to work independently with minimal supervision and assistance while efficiently and accurately serving clients’ travel and concierge needs.
- Professional demeanor and positive attitude.
- Strong verbal and written communication skills to relay information clearly and counsel clients on travel options.
- Excellent dispute-resolution skills.
- Well-organized and detail-oriented.
- Time-management skills and ability to thrive in a fast-paced environment while handling multiple responsibilities.
Nice To Haves
- Enthusiasm and willingness to learn.
Responsibilities
- Provide travel consulting and arrange air, hotel, car, and limousine services for valued customers.
- Assist the principal advisor business owner with all aspects of travel for their clients.
- Assess clients’ assistance needs and provide professional advice to resolve travel, transportation, and timing problems while following governing corporate policies and procedures.
- Identify, prioritize, and decide which tasks are necessary to fulfill client needs.
- Research available options and finalize air, car, and hotel bookings using the Sabre reservation system.
- Issue tickets, exchanges, MCOs, voids, and refunds using the Sabre reservation system.
- Prepare invoices as required using Sabre or the Agent Portal.
- Reconfirm booked and confirmed travel before travel, immediately before travel, and during travel; use problem-solving skills throughout each trip to ensure services meet client expectations.
- Research destinations, accommodations, travel advisories, reviews, and costs online to support clients’ travel objectives.
- Handle customer service issues directly with appropriate vendors, seek the best resolution for customers and the company, and keep the independent advisor informed.
- Plan international travel using knowledge of world geography, routing, fares, and foreign-country travel requirements.
Benefits
- Choice of two medical plans
- Choice of two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401(k) plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, and renters insurance
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What This Job Offers
Job Type
Full-time
