Corporate Travel Consultant
About The Position
ALTOUR is seeking experienced Corporate Travel Consultants to provide travel consultation and booking services for corporate and government clients. The consultant will handle domestic and international air, car, and hotel reservations, provide guidance to travelers and travel arrangers throughout the booking process, and ensure reservations comply with applicable corporate travel policies and Federal and State travel requirements, including the Fly America Act. The role emphasizes exceptional customer service, accurate and timely booking, securing the lowest available rates, and using client and ALTOUR negotiated programs and GDS low-fare search capabilities. Performance is evaluated through productivity, service quality, and customer experience measures. The stated schedule is Monday through Friday, 11 a.m. to 8 p.m. Eastern Time. The posting is tagged #Li-remote.
Requirements
- At least 5 years of travel-selling experience.
- At least 5 years of customer service experience, preferably in the travel industry.
- Expertise in international travel bookings and processes.
- Typing speed of at least 50 WPM.
- Exceptional, proactive customer service approach.
- Excellent travel industry knowledge.
- Mastery of Sabre GDS, including formats, shortcuts, enhancements, pricing, and Smartpoint.
- Corporate travel experience.
- Ability to multitask and provide a high level of service across multiple accounts.
- Exceptional written and spoken English communication skills.
- Ability to embrace change and adapt to new technologies and processes.
- Strong teamwork, leadership among peers, and ability to support peers and contribute constructive feedback.
- Ability to handle difficult situations, make decisions with minimal guidance, and know when to escalate issues.
- Strong understanding of ALTOUR initiatives and consistent change-management skills.
Responsibilities
- Service inbound corporate and government travel requests.
- Deliver extraordinary customer service and greet clients with enthusiasm.
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete accurate and timely reservations while following corporate travel policies.
- Follow applicable Federal and State travel requirements, including the Fly America Act.
- Secure the lowest available air, car, and hotel rates at the time of booking.
- Use client and ALTOUR negotiated programs when applicable.
- Use GDS low-fare search capabilities.
- Meet productivity expectations measured by transactions per day.
- Maintain quality by minimizing customer service issues.
- Meet customer experience expectations measured through call monitoring.
Benefits
- Choice of two medical plans and two dental plans.
- Vision insurance.
- Flexible spending accounts (FSAs).
- Company-paid life insurance and AD&D; optional additional life insurance and AD&D.
- Disability insurance.
- Paid parental leave.
- Paid time off.
- 401(k) plan with company match.
- Discounted employee travel options.
- Access to LinkedIn Learning webinars and courses.
- Discounted pet insurance.
- Discounted auto, home, and renters insurance.
- The role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
