Travel Consultant

AAA•Escondido, CA

4d•$55,000 - $85,000

About The Position

A Travel Consultant sells international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel arrangements. The role requires passion for travel, a strong sales drive, organization and attention to detail, the ability to multitask in a fast-paced environment, computer proficiency, good written and oral communication, and an interest in continuous learning. Consultants share knowledge from personal experience and/or educational study trips, build lasting relationships with members, generate referrals and repeat business, make recommendations tailored to members’ expectations, and cross-sell relevant products. The position offers structured, hands-on training and career development through the Travel Consultant Trainee program and Auto Club University. Training for trainees requires some travel. Consultants are evaluated on sales, customer service, administrative and operational proficiencies, up-selling, cross-selling, and goal achievement. Successful evaluations may lead to future leadership opportunities, including management. The role requires availability to work most Saturdays and some evenings. Starting pay is $23.50 per hour. As consultants progress through a ramp-up period and develop their pipeline, earnings increase. Established Travel Advisors meeting sales goals typically earn $55,000–$65,000 annually through base pay and incentives, while top performers may earn more than $85,000 in an uncapped commission structure.

Requirements

High school diploma.
Pass a comprehensive criminal background check and urine-sample drug screening.
Passion for travel.
Sales drive and ability to exceed goals.
Organizational skills and attention to detail, including comfort with paperwork.
Ability to multitask in a fast-paced environment.
Computer proficiency, including navigating multiple systems and web browsers and using Microsoft Office.
Typing speed of at least 30 words per minute.
Good written and oral communication skills.
Interest and ability to engage in continuous learning.
Availability to work most Saturdays and some evenings.
Ability to travel for training as part of the Travel Consultant Trainee program.

Nice To Haves

Two- or four-year college degree.
At least two years of successful retail sales or banking experience, or experience in a leisure travel agency, in a goal-oriented environment.

Responsibilities

Sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel.
Share travel knowledge and expertise gained from personal experience and/or educational study trips.
Develop long-standing relationships with members and build referral and repeat business.
Make recommendations tailored to members’ expectations to help ensure a trip experience that exceeds expectations.
Cross-sell relevant products to enhance the trip experience, including the AAA Member Rewards Credit Card, and identify theft referrals.
Meet established production tiers and sales goals.
Complete the Travel Consultant Trainee program, including travel required for training.
Participate in evaluations of sales, customer service, administrative, operational, up-selling, and cross-selling proficiencies.

Benefits

Extensive training and career development through The Auto Club University.
Recognition through company programs and incentives, including trips, cash, and prizes.
Company-sponsored IATAN cards providing exclusive travel consultant discounts.
Discounted personal travel opportunities.
Corporate benefits for insurance products.
Paid educational study trips for career development.
Quarterly incentives or bonuses for achieving established production tiers.
Medical, dental, and vision coverage.
401(k) savings plan with company match and pension.
Tuition assistance.
Floating holidays and PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.