Travel Consultant

AAA • Conway, AR

9d

About The Position

The Travel Consultant sells international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel. The role involves sharing knowledge gained through personal experience and/or educational study trips, building long-standing relationships with members, and developing referral and repeat business. Consultants recommend travel options tailored to members’ expectations and cross-sell relevant products, such as the AAA Member Rewards Credit Card, while identifying identity-theft referrals.

This role may offer a career path toward future leadership opportunities. Consultants are evaluated on sales, customer service, administrative and operations skills, up-selling, cross-selling, and goal achievement. Successful evaluations may lead to continued growth opportunities and leadership roles such as manager. Training is provided through the Auto Club University and the Travel Consultant Trainee program, which requires some travel for training.

Requirements

• High school diploma.
• Pass a comprehensive criminal background check and urine-sample drug screening.
• Passion for travel.
• Availability to work most Saturdays and some evenings.
• Ability to navigate multiple computer systems and web browsers and use Microsoft Office.
• Typing speed of at least 30 words per minute.
• Strong written and oral communication skills.
• Strong sales drive and ability to exceed goals.
• Organizational skills and attention to detail, including comfort handling paperwork.
• Ability to multitask in a fast-paced environment.
• Interest and ability to continue learning.

Nice To Haves

• A two- or four-year college degree.
• At least two years of successful retail sales or banking experience, or experience in a leisure travel agency in a goal-oriented environment.
• Travel knowledge gained through personal experience and/or educational study trips.

Responsibilities

• Sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel.
• Share travel knowledge and expertise from personal experience and/or educational study trips.
• Develop long-standing member relationships and generate referral and repeat business.
• Recommend travel options tailored to members’ expectations and enhance their trip experience.
• Cross-sell relevant products, including the AAA Member Rewards Credit Card, and identify identity-theft referrals.
• Complete the Travel Consultant Trainee program, including required travel for training.
• Work toward established goals and demonstrate proficiency in sales, customer service, administration, operations, up-selling, and cross-selling.

Benefits

• Extensive career-development training through The Auto Club University.
• Company recognition programs and incentives offering trips, cash, and prizes.
• Company-sponsored IATAN cards with exclusive travel consultant discounts.
• Discounted personal travel opportunities.
• Corporate benefits for insurance products.
• Paid educational study trips for career development.
• Quarterly incentives or bonuses for achieving established production tiers.
• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED