Corporate Travel Consultant - Amadeus

Internova Travel Group • Remote,

8d • $17 - $28 • Remote

About The Position

ALTOUR is seeking an experienced Corporate Travel Consultant to provide travel consultation to corporate clients. The role focuses on accurately quoting and booking domestic and international air, car, and hotel reservations, primarily using the Amadeus GDS platform. The consultant will service inbound requests in a virtual call center and provide consultative support to travelers and travel arrangers throughout the booking process. The stated hours are 9 AM–6 PM ET.

Requirements

• Pass a GDS assessment.
• Type at least 45 words per minute.
• Five years of travel-selling experience.
• Five or more years of customer service experience, preferably in the travel industry.
• Exceptional, proactive customer service approach.
• Excellent travel industry knowledge.
• Mastery of the Amadeus GDS, including formats, shortcuts, enhancements, and pricing.
• Corporate travel experience.
• Experience with international travel bookings and processes.
• Experience handling multiple accounts.
• Exceptional written and verbal communication skills.
• Adaptability and ability to embrace change.
• Demonstrated teamwork, leadership among peers, and ability to handle difficult situations with minimal guidance.

Responsibilities

• Service inbound corporate travel requests in a virtual call center environment.
• Provide extraordinary customer service to clients and greet clients with enthusiasm.
• Offer consultative service to travelers and travel arrangers throughout the booking process.
• Complete reservations accurately and in a timely manner.
• Follow applicable federal and state travel requirements, including the Fly America Act.
• Secure the lowest available air, car, and hotel rates at the time of booking.
• Use client and ALTOUR negotiated programs when applicable.
• Use GDS low-fare search capabilities.
• Meet productivity, quality, and customer-experience goals, measured by transactions per day, customer service issues, and call monitoring performance.
• Support peers, contribute to team decisions, provide constructive feedback when appropriate, and escalate issues to a leader when needed.

Benefits

• Choice of two medical plans
• Choice of two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401(k) plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance
• Discounted auto, home, and renters insurance
• May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed