Corporate Travel Advisor - Amadeus- Pacific time zone shift

Direct Travel•Remote,

3d•Remote

About The Position

As a key member of the Operations Team, the Corporate Travel Advisor is responsible for completing comprehensive, accurate, and cost-effective travel arrangements for Direct Travel clients. The role follows company policies and uses corporate contracts and preferred suppliers while working efficiently and professionally. The advisor supports multiple accounts and assists travelers and travel arrangers with customer service and technical issues.

Requirements

At least 5 years of experience arranging domestic and international travel.
High proficiency using Amadeus.
Thorough knowledge of airline ticketing rules and regulations.
Proficiency in producing the lowest logical airfare within client policy.
Understanding of international airfares and international ticketing.
Proficiency with internet searches and online booking processes.
Thorough working knowledge of ticket exchanges and reissues.
Ability to read, understand, and follow client travel policies and guidelines.
Excellent communication skills by email and phone.
Superior customer service skills.
Ability to meet and exceed required performance standards.
Accuracy and attention to detail.
Ability to work under pressure and deal with change and adversity.
Working knowledge of Microsoft Office, including Word and Excel.
Ability to work independently and within a group.

Responsibilities

Complete domestic and international travel arrangements, including air, hotel, ground transportation, rail, and limousines.
Support multiple accounts and operate within detailed procedures.
Interact with travelers and travel arrangers, providing first-level support for customer service and technical issues.
Follow client travel policies and use Direct Travel preferred vendors.
Deliver customer service in accordance with company standards, including phone and email etiquette, and follow escalation procedures.
Follow company standards for procedures, tool use, productivity, work accuracy, and attendance.
Attend staff and training meetings for updates on the travel industry and office procedures; home-based employees may be required to attend in the office.
Maintain cooperative working relationships with other company employees.