Corporate Sr. Travel Advisor - Sabre - Pacific Time Zone

Direct Travel•Remote,

6h•Remote

About The Position

As a key member of the Operations Team, the Senior Corporate Travel Advisor is responsible for completing comprehensive, accurate, and cost-effective travel arrangements for Direct Travel clients. The advisor works within company policies, uses corporate contracts and preferred suppliers, and serves clients efficiently and professionally. The role may support multiple accounts or a dedicated customer and operates within detailed procedures. The position is listed as remote and specifies Sabre and the Pacific Time Zone in its posting title.

Requirements

At least 10 years of experience providing domestic and international travel arrangements.
High proficiency using Sabre for at least 5 years.
Experience creating domestic and international multi-segment, multi-destination itineraries.
Thorough knowledge of airline ticketing rules and regulations.
Proficiency in producing the lowest logical airfare within client policy.
Understanding of international airfares and international ticketing.
Proficiency in internet searches and online booking processes.
Thorough working knowledge of ticket exchanges and reissues.
Ability to thoroughly read, understand, and follow client travel policies and guidelines.
Excellent communication skills by email and phone.
Superior customer service skills.
Ability to meet and exceed required performance standards.
Accuracy and attention to detail.
Ability to work under pressure and deal with change and adversity.
Working knowledge of Microsoft Office, including Word and Excel.
Ability to work independently and within a group.

Responsibilities

Complete domestic and international travel arrangements, which may include air, hotel, ground transportation, rail, and limousines.
Support multiple accounts or a dedicated customer.
Interact with travelers and travel arrangers and provide first-level support for customer service and technical issues.
Ensure compliance with clients’ travel policies while utilizing Direct Travel preferred vendors.
Deliver customer service according to company standards, including phone and email etiquette, and follow prescribed escalation procedures.
Follow company standards for procedures, use of tools, productivity, work accuracy, and attendance.
Attend staff and training meetings for updates on the travel industry and office procedures; attendance in the office may be required if working from home.
Maintain favorable working relationships with company employees to foster a cooperative working environment.