Customer Success Specialist (Pacific time zone)
About The Position
Auctria is hiring a remote Customer Success Specialist to support and guide users—including grassroots fundraisers and national nonprofits—as they run fundraising events on its platform. The role involves assisting users through email, chat, and occasional calls, troubleshooting issues, and helping improve internal processes while collaborating with a fully remote team. The candidate must live in the Pacific time zone and be eligible to work in Canada with fluent English. The schedule is either four 10-hour days, Thursday through Sunday, from 1:00 PM to 11:00 PM Pacific Time, or five 8-hour days, Thursday through Monday, from 3:00 PM to 11:00 PM Pacific Time.
Requirements
- Customer support experience, including email, chat, or Zoom.
- Tech-savvy with strong communication skills.
- Comfortable with Excel and basic web design.
- Remote work experience and a self-starter mentality.
- Strong attention to detail and organization.
- Eligible to work in Canada and fluent in English.
- Must live in the Pacific time zone.
Nice To Haves
- Experience with nonprofit fundraising events.
- Familiarity with tools such as Slack, Notion, Intercom, and Enchant.
Responsibilities
- Support users via email, chat, and occasionally calls.
- Troubleshoot and resolve issues quickly and professionally.
- Help improve internal processes.
- Collaborate with a fully remote team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
