Customer Success Specialist

Winnebago Industries • Clearwater, FL

1d

About The Position

Lithionics is seeking a highly motivated Customer Success Specialist to contribute to its customer experience and commercial team. The role combines technical knowledge, sales development, and customer engagement, supporting and helping grow OEM, integrator, and distribution partnerships. It is intended for early-career engineers, technically proficient sales professionals, or people with electrical systems experience who want to develop toward roles such as Account Manager, Sales Engineer, or Business Development Manager.

The specialist supports inbound customer inquiries, assists with technical sales and quoting, provides first-line guidance on power-system components, and coordinates customer orders through fulfillment. The role also gathers customer feedback, contributes to process and documentation improvements, and includes training, mentorship, and exposure to high-value customer projects. Potential future roles include Sales Engineer, Account Manager, Business Development Manager, and Applications Engineer.

Requirements

• Bachelor’s degree in Engineering, Technical Sales, Business, or a related field.
• 2–5 years of experience in technical customer-facing roles, such as inside sales, sales engineering, field service, or applications.
• Strong interpersonal, written, and verbal communication skills.
• Familiarity with CRM systems; NetSuite is preferred.
• Familiarity with ticketing tools such as Freshdesk or equivalent.

Nice To Haves

• Aptitude in batteries, power electronics, or renewable energy technologies.
• Ability to interpret schematics, technical drawings, or product manuals.
• Experience with NetSuite.

Responsibilities

• Serve as a primary point of contact for inbound customer inquiries about technical products, pricing, and solution fit.
• Build trust and rapport with OEMs, integrators, and distributors by providing clear, knowledgeable, and timely support.
• Coordinate with Engineering, Production, and Operations to translate customer requirements clearly.
• Support Outside Sales, Account Managers, and Business Development in technical sales efforts.
• Assist with proposals, product configurations, pricing packages, and documentation for quotes and RFP responses.
• Identify upsell and system expansion opportunities within existing accounts.
• Provide first-line technical guidance on lithium battery systems, inverters, alternators, and related components.
• Develop working knowledge of system architectures, including DC distribution, charging, inverting, and battery management.
• Relay technical requirements and application feedback to engineering and product teams.
• Manage customer orders through fulfillment by tracking deliverables, communicating timelines, and supporting scheduling.
• Proactively manage exceptions and resolve issues related to delivery, configuration, or installation.
• Document customer feedback to improve workflows, product messaging, and technical documentation.
• Participate in internal training programs for future commercial leadership roles in Account Management, Technical Sales, or Applications Engineering.
• Contribute to knowledge-base development and process improvement for the commercial team.

Benefits

• Leadership support through training and mentorship.
• Exposure to high-value customer projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level