Customer Success Specialist

Safe-Guard Products International•Atlanta, GA

11h•Hybrid

About The Position

The Customer Success Specialist is a highly motivated, innovative team member who serves as a primary point of contact for major dealership partners in the automotive industry. The role supports partner programs, products, and product distribution networks and combines functional and technical expertise to foster partner growth and expansion through product management and development. The position works collaboratively with teams across the organization and offers career development and growth potential.

Requirements

Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Excellent interpersonal skills and the ability to communicate at a business level.
Strong work ethic, time-management skills, and organizational skills.
Attention to detail and ability to identify discrepancies.
Proactive problem-solving ability, including providing input and thinking critically through solutions.
Ability to work independently with minimal supervision.
Schedule flexibility and willingness to work additional evening or weekend hours when necessary.

Nice To Haves

Bachelor’s degree in Business or a related field preferred, but not required.

Responsibilities

Act as the primary liaison for major client programs, products, and product distributions.
Maintain and expand partner relationships.
Analyze clients’ business needs and assist with change management.
Work with departments across the organization to reconcile escalated claims, cancellations, and accounting issues.
Collaborate on new program launches and product expansions.
Facilitate incentive payments and bonus programs.
Perform other duties or work needed to support client requests.