VIP Travel Advisor - Sabre - 9 AM - 6 PM Pacific

Direct Travel•Remote,

8d•Remote

About The Position

As a key member of the Operations Team, the VIP Corporate Travel Advisor is responsible for completing comprehensive, accurate, and cost-effective travel arrangements for Direct Travel clients and their executive travelers. The role follows company policies and uses corporate contracts and preferred suppliers to provide efficient, professional service. It includes domestic and international itinerary planning and high-touch concierge-level support for designated VIP clients. The posting identifies the role as remote through the #LI-Remote tag and specifies a 9 AM–6 PM Pacific schedule.

Requirements

10+ years of experience providing domestic and international travel arrangements.
5+ years of VIP experience supporting executive travel.
High proficiency using Sabre.
Experience creating domestic and international multi-segment, multi-destination itineraries.
Thorough knowledge of airline ticketing rules and regulations.
Proficiency in producing the lowest logical airfare within client policy.
Understanding of international airfares and international ticketing.
Proficiency in internet searches and online booking processes.
Thorough working knowledge of ticket exchanges and reissues.
Ability to thoroughly read, understand, and follow client travel policies and guidelines.
Excellent communication skills by email and phone.
Superior customer service skills.
Ability to meet and exceed required performance standards.
Accuracy and attention to detail.
Ability to work under pressure and deal with change and adversity.
Working knowledge of Microsoft Office, including Word and Excel.
Ability to work independently and within a group.

Nice To Haves

10 years of experience using Sabre is preferred.

Responsibilities

Complete domestic and international travel arrangements for VIP clients, including air, hotel, ground transportation, and rail.
Provide high-touch, concierge-level service to designated VIP clients, potentially including leisure and personal services, upgrades, and reconfirmation of accommodations before travel.
Use sources such as State Department websites and news agencies to stay informed about current international events.
Support multicultural VIP clientele.
Advise clients about international travel requirements, including visas, passports, and immunizations.
Support one or more accounts.
Interact with VIP travelers, travel arrangers, and travel managers, and provide first-level support for customer service and technical issues.
Ensure compliance with client travel policies while using Direct Travel preferred vendors.
Follow Direct Travel customer-service standards, including phone and email etiquette and prescribed escalation procedures.
Follow company standards for procedures, use of tools, productivity, accuracy, and attendance.
Attend staff and training meetings for updates on the travel industry and office procedures; attendance in the office may be required for home-based employees.
Maintain favorable working relationships with other company employees to foster a cooperative working environment.