Corporate Concierge

Bridgewater Associates•New York City, NY

8d•Onsite

About The Position

The Corporate Concierge is a highly visible ambassador of Bridgewater Associates’ Workplace Experience team, helping employees and guests feel welcomed, supported, and able to do their best work. The role requires urgency, discretion, sound judgment, and a solutions-oriented approach to addressing needs and resolving issues. The concierge works in a structured, service-oriented environment and collaborates across teams to provide a consistent, high-quality workplace experience. This position is onsite five days per week and requires comfort working at both the Westport, Connecticut and New York City campuses. The role supports daily workplace operations and concierge services, as well as Workplace Experience initiatives, projects, and events.

Requirements

Service-oriented mindset and genuine passion for creating positive employee and guest experiences.
Sound judgment and ability to navigate new, ambiguous, or evolving situations with professionalism and discretion.
Exceptional written and verbal communication skills, including the ability to tailor communication to different audiences and build strong relationships with employees, guests, and stakeholders.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities while maintaining accuracy and follow-through.
Ability to work independently while contributing positively to a collaborative team environment.
Proficiency with workplace technology and collaboration tools, including Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, Teams, and SharePoint), Zoom Phone, and AI-enabled tools; comfort learning new technologies and systems.

Responsibilities

Serve as the primary point of contact for employees and guests, providing a welcoming, professional, and seamless onsite experience, including managing internal and external calls through the concierge desk.
Build strong organizational partnerships and use sound judgment and effective communication to address requests, solve problems, and support varied stakeholder needs.
Identify opportunities to improve employee and guest experiences through process enhancements, thoughtful service delivery, and continuous operational improvements.
Manage workplace operations and concierge services accurately and consistently, executing daily processes efficiently and maintaining a high standard of service.
Support Workplace Experience initiatives, projects, and events that advance team priorities and broader departmental goals.
Contribute to a collaborative team by sharing knowledge, providing coverage, and adapting to evolving business needs.