Corporate Concierge Admin (Seasonal)

1-800-Flowers Family of Brands•Not Indicated, OR

About The Position

The Corporate Concierge Admin is a seasonal customer service and administrative role supporting the Corporate Concierge team and assisting business clients with gifting and order management. The position handles customer inquiries, processes orders, gathers the information needed to submit accurate requests, and helps ensure a seamless experience for corporate customers. Duties include contacting clients for missing order details, answering inbound corporate phone lines, creating invoices, entering phone orders, responding to emails, following up with customers, and providing additional support as needed. The role requires professionalism, strong attention to detail, and the ability to manage multiple customer communications and order requests. The Corporate Concierge Admin works closely with the Corporate Concierge Team Lead to communicate progress and support timely order completion. This is a seasonal, hourly position paying $15.25 per hour. Remote work technology and equipment requirements are specified in the posting.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service environment.
Successfully complete pre-employment skills assessments and classroom training, and meet established performance expectations.
Exceptional customer service and relationship-building skills.
Strong sales aptitude and ability to enthusiastically promote products and services when appropriate.
Excellent verbal and written communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Comfort using internet-based systems and computer applications.
For remote work: minimum internet speeds of 5 Mbps download and 3 Mbps upload; wired internet is preferred and wireless connections are not recommended.
For remote work: Windows 10 or current Apple macOS computer with at least 8 GB RAM and 50 GB of available hard drive space.
For remote work: Apple or Windows desktop or laptop; Chromebooks, iPads, tablets, smart watches, and smartphones cannot be used as primary work devices.
For remote work: USB headset with microphone, two monitors or screens with minimum 1024 × 768 resolution, keyboard and mouse or touchpad, working cellphone, and functional PC camera.

Nice To Haves

Experience with Salesforce or other CRM systems.
For the best remote work experience, internet speeds of 100+ Mbps download and 10+ Mbps upload; wired connection preferred.
For the best remote work experience, 8–16 GB RAM and a 9th- or 10th-generation Intel processor, AMD Ryzen equivalent, or newer hardware purchased within the last few years.

Responsibilities

Follow up with clients to obtain payment details, gift messages and greetings, recipient addresses, requested ship dates, and other information needed to process orders.
Process order information accurately and efficiently to minimize errors.
Answer inbound phone calls from Corporate Concierge clients and provide exceptional customer service.
Place outbound calls to confirm upcoming gifting needs and obtain missing information.
Create invoices and enter customer orders into internal systems.
Respond promptly to customer emails and follow up on outstanding requests.
Work with the Corporate Concierge Team Lead to communicate progress and ensure timely order completion.
Establish and maintain strong relationships with internal and external customers.
Manage inbound and outbound communications about order details and customer requests.
Track customer interactions, account activity, and updates in Salesforce and CCS, when applicable.
Meet and exceed productivity goals while maintaining quality and accuracy.
Perform other duties and special projects as assigned.