Concierge Security Supervisor - Corporate

GardaWorld•Portland, OR

2d•Onsite

About The Position

GardaWorld Security Services is hiring a Concierge Security Supervisor for a site in Portland, Oregon. The position is full-time, 40 hours per week, with a set schedule Sunday through Thursday from 11 p.m. to 7 a.m. The listed wage is $26.90 per hour. The role combines concierge-style customer service and security supervision, with an emphasis on building trust and confidence through meaningful interactions with visitors, clients, and employees. Work may involve environments such as office towers, hotels, and shopping centers. The supervisor oversees the day-to-day security service at the assigned facility, directs and supports officers on the shift, and serves as a liaison among GardaWorld, the client, and assigned staff. The role includes visitor assistance, access control, patrols, incident response, documentation, safety program oversight, and review of staffing and schedules. Employment is contingent on completing a background check and drug screening after an offer is extended.

Requirements

Be authorized to work in the United States.
Provide documentation of a high school diploma or GED.
Pass an extensive screening process.
Have exceptional customer service skills.
Be proficient in basic phone and computer skills.
Have at least one year of security supervising experience.

Nice To Haves

Security, military, or law enforcement experience.
Customer service experience.

Responsibilities

Welcome visitors, verify their identities, guide them, and provide other customer service.
Manage access control.
Conduct regular patrols to identify potential risks.
Inspect security equipment and report maintenance needs.
Respond to incidents, provide first aid, and coordinate with emergency teams.
Answer questions in person or by phone.
Write incident reports and communicate security concerns.
Protect the safety of individuals and property.
Integrate GardaWorld Security core values into business practices.
Supervise day-to-day security service at the facility and ensure it meets high standards.
Maintain operational logs, records, and post orders appropriately.
Develop and maintain effective relationships with clients and employees, serving as a liaison between GardaWorld, the client, and assigned staff.
Maintain the goal of zero safety incidents and manage a safety culture and program appropriate to the operating environment.
Review security officer schedules and staffing levels to identify opportunities to improve operations, decrease risk, and reduce costs where possible.
Direct, supervise, and support shift officers.
Manage employees on the shift at the assigned job site.
Maintain a healthy, professional relationship with the client at the assigned site.
Use independent judgment and sound decision-making in performing duties.
Perform additional duties as assigned.