Corporate Concierge
About The Position
The Corporate Concierge is a highly visible ambassador of the Workplace Experience team, creating a welcoming, supportive, and effective environment for employees and guests. The role requires urgency, discretion, a solutions-oriented mindset, and consistent operational excellence. The Corporate Concierge is the primary contact for employees and guests at the concierge desk, handles internal and external calls, and partners across the organization to address requests and resolve problems. The position also supports workplace operations, service improvements, team initiatives, projects, and events. This role is onsite five days per week and requires working at both Bridgewater's Westport, Connecticut, and New York City campuses.
Requirements
- Service-oriented mindset and genuine passion for creating positive employee and guest experiences.
- Sound judgment and ability to navigate new, ambiguous, or evolving situations with professionalism and discretion.
- Exceptional written and verbal communication skills, including the ability to adapt communication style, tone, and approach to different audiences and build strong relationships.
- Strong organization and attention to detail, with the ability to manage multiple priorities while maintaining accuracy and follow-through.
- Ability to work independently and contribute positively to a collaborative team environment.
- Proficiency with workplace technology and collaboration tools, including Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, Teams, and SharePoint), Zoom Phone, and AI-enabled tools; comfort learning new technologies and systems.
Responsibilities
- Serve as the primary point of contact for employees and guests, providing a welcoming, professional, seamless onsite experience and managing internal and external calls through the concierge desk.
- Build strong organizational partnerships and use sound judgment and effective communication to address requests, solve problems, and support stakeholder needs.
- Identify opportunities to improve employee and guest experiences through process enhancements, thoughtful service delivery, and ongoing operational improvements.
- Manage workplace operations and concierge services accurately and consistently, ensuring efficient daily processes and high service standards.
- Support Workplace Experience initiatives, projects, and events that advance team priorities and departmental goals.
- Contribute to a collaborative team environment by sharing knowledge, providing coverage, and adapting to evolving business needs.
Benefits
- Competitive suite of benefits, including health insurance, retirement benefits, paid leave, and other fringe benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
