Hotel Concierge

Historic Tours of America • Nashville, TN

8d • Onsite

About The Position

Hotel Concierges are stationed in a hotel lobby and work seamlessly with the front desk to provide excellent customer service. They help guests make their vacation memorable by welcoming them to Nashville, recommending tours and attractions based on their interests, and sharing knowledge of the city’s history and culture. Concierges sell suitable tour packages by understanding the company’s products, pricing, and ticket-package contents, and work toward sales goals. The role suits a self-motivated, outgoing, friendly person who is ready to greet guests. Compensation is $18 per hour plus uncapped commission. Paid training and ongoing learning about tours, attractions, restaurants, and Nashville are provided. Full-time employees receive two weeks of paid vacation and five days of sick leave each year. Benefits include a choice of HRA or traditional healthcare plan, with the employer paying most of the premium for employee-only coverage; First Stop Health access to a doctor by phone or computer for employees and dependents, paid 100% by the employer; and a 401(k) plan. The company describes its environment as fun and supportive and itself as established and financially stable.

Requirements

• Fluent English reading, writing, and speaking skills to communicate with coworkers and the general public.
• Ability to handle transactions and receipts accurately and maintain ticket inventory and company assets.
• Ability to work independently within established rules and regulations while meeting guest needs.
• Ability to work well with all people and maintain a professional, pleasant demeanor.
• Good grooming and hygiene, with a strong, polished appearance.
• Must undergo a background search.

Nice To Haves

• High school graduate or equivalent preferred.
• Customer service, sales, or information center experience preferred.
• Passion for helping people and making guests’ vacation experiences memorable.
• Sincere interest in local history and culture.

Responsibilities

• Greet guests promptly with a smile and provide courteous, friendly hospitality.
• Give guests personal attention and guide them to offerings suited to their interests and time in the city.
• Learn and communicate knowledge of the company’s products and popular activities at each trolley stop.
• Sell tours and attractions using prospecting, pitching, objection handling, cross-selling, upselling, and closing skills.
• Present tour and attraction prices according to the company’s pricing system.
• Accurately handle sales transactions and receipts.
• Secure and maintain ticket inventory and company assets.
• Work independently within established rules and regulations to meet guest needs.
• Work well with others while maintaining a professional and pleasant demeanor.

Benefits

• $18 per hour plus uncapped commission.
• Paid training and ongoing training.
• Full-time employees receive two weeks of paid vacation and five days of sick leave each year.
• Choice of HRA or traditional healthcare plan; employer pays most of the premium for employee-only coverage.
• First Stop Health provides 24-hour access to a doctor by phone or computer for employees and dependents, paid 100% by the employer.
• 401(k) plan.
• Fun and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED