Concierge Lounge Attendant - The Atterbury Hotel
About The Position
The Concierge Lounge Attendant provides hotel and city information to guests and works to meet their immediate needs. The role creates distinctive guest experiences that encourage loyalty and support the overall service experience. Duties may include setting up and maintaining a continental breakfast buffet, honor bar, and hors d'oeuvres. The attendant assists guests with information and arrangements for restaurants, entertainment, airlines, car rentals, transportation, office services, personal services, and other appropriate services. The position also offers access to ticket agencies, limousine services, and tour guide organizations, responds to guest comments and complaints according to procedure, and escorts and serves VIP guests.
Requirements
- High school education or equivalent experience.
- One year of previous customer-service-related experience.
- Knowledge of hotel policies, procedures, and services.
- Ability to communicate in English; a second language is desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Excellent hearing to communicate in person and by telephone frequently.
- Moderate vision to set up food displays.
- Understanding of recreational information.
- Excellent speech communication skills for continual guest interaction.
- Ability to use the phone frequently.
- Excellent comprehension and literacy to make reservations for guest recreation.
- Ability to lift food and beverages, up to 20 pounds, on and off carts.
- Ability to push and pull a small cart.
- Ability to bend and possibly kneel to set up and break down breakfast and/or hors d'oeuvres.
- Ability to move food and beverages from the kitchen to the Concierge Lounge via elevator.
- Ability to stand continuously for part of the work and sit while making reservations and dispensing information.
Nice To Haves
- Ability to communicate in a second language.
Responsibilities
- Provide information about the hotel and city and address guests’ immediate needs.
- Set up and maintain the continental breakfast buffet, honor bar, and hors d'oeuvres, if applicable.
- Provide information and make reservations or arrangements for restaurants, theater and musical productions, airlines, car rentals, transportation, office services, beauty and barber establishments, and other appropriate services.
- Offer guests services from ticket agencies, limousine services, and tour guide organizations.
- Handle guest comments and complaints according to procedure.
- Escort and serve VIP guests.
- Move food and beverages from the kitchen to the Concierge Lounge using the elevator.
- Set up and break down breakfast and/or hors d'oeuvres.
Benefits
- 401(k) with 100% employer match
- Paid sick time
- Complimentary employee meals
- Hotel discounts across Marriott and Sage portfolios
- Eligibility for referral bonuses
- Incentive programs
- Cell phone discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
