Night Auditor at The Atterbury Hotel

Sage Hospitality•Pittsburgh, PA

1d•Onsite

About The Position

The Night Auditor audits, balances, and reports on hotel operations—including food and beverage outlets, rooms/front desk, and other areas—to provide accurate, timely information, follow company and hotel policies and procedures, and help prevent fraud. The role also provides professional and courteous service to arriving, departing, and in-house guests, responding to inquiries about reservations, hotel information, and guest concerns. The position performs nightly financial audits and reporting, handles guest check-in and checkout, maintains knowledge of hotel and local events, and operates PBX equipment to support guest communications. It also performs Front Desk Clerk duties, including express checkouts.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for telephone interactions with guests.
Excellent comprehension and literacy for reading daily reports and numbers.
Able to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations for food and beverage outlets, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report front desk transactions, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits; verify proper cash handling procedures.
Audit, balance, prepare, verify, and report room information for rooms management; prepare and input statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after ensuring nightly revenues are in balance.
Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest checkouts by following established procedures to close accounts and make rooms available for sale.
Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns in person and by telephone.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.